Harsha P.

2+ years of work experience

Nov 20241 yr 10 mosPresent

Bengaluru, Karnataka, India

Act as a key technical point of contact for customers, supporting on-time, high-quality channel launches and maintaining zero negative client feedback across engagements. Stepped in to support the team during a transition period following the team lead's departure, coordinating stakeholder communication and helping keep delivery on track despite having no formal authority over the team. Diagnosed and resolved a longstanding client-reported issue that had persisted prior to joining the team, restoring client confidence and strengthening the customer relationship. Manage AWS CloudFront configurations to enable low-latency, high-performance delivery of VOD assets at scale. Work hands-on with FAST and AVOD monetization workflows, including SpringServe ad server integration, SSAI ad insertion, ad configuration, troubleshooting, and performance optimization across major OTT platforms such as Samsung TV Plus, LG, VIZIO, Rakuten, Roku, Amazon Prime Video, Tubi, Plex, and others. Designed and automated a solution that eliminated a multi-day manual workflow, reducing it to a fully automated process with zero manual intervention. Re-engineered content delivery workflows, reducing platform delivery turnaround time from one month to one week. Partner with Project Managers to provide technical expertise during customer and platform onboarding, proactively identifying and helping mitigate technical risks throughout the project lifecycle. Facilitate communication between technical teams and business stakeholders, ensuring alignment on requirements, timelines, dependencies, and delivery expectations. Maintain and contribute to project documentation, including technical specifications, implementation plans, and operational workflows.