---
title: "Harsh Pandey - Senior Executive in Pawayan | Tal"
description: "Meet Harsh Pandey, Ex- Executive @ICICI based in Pawayan."
image: "https://tal.club/meet/harsh-pandey-2/share-image"
---

# Harsh Pandey on Tal

## Headline

Ex\- Executive @ICICI

## About

Experienced Senior Customer Support Executive with a proven track record in banking operations at ICICI Bank, specializing in retail banking, high\-value asset portfolios, and digital platforms like iMobile Pay\. Adept at navigating strict RBI regulatory frameworks, managing KYC/AML compliance, and resolving high\-stakes financial disputes for premium portfolios\. Recognized for accelerating team performance metrics\- including CSAT, FCR, and strict response SLAs: while effectively mentoring junior executives to drive the cross\-selling of retail financial products\. A customer\-centric leader skilled at diffusing complex, high\-stress escalations and leveraging internal banking CRMs to optimize workflows, mitigate risks, and maximize client retention\.

## Location

Pawayan

## Work experience

Senior Executive at ICICI Bank, Nov 2025 \- May 2026 · 7 mos, On\-site, Managed high\-volume customer service operations for retail banking, credit cards, and digital banking channels like iMobile Pay\. Resolved complex Tier\-2 customer grievances, high\-value transaction disputes, and sensitive compliance issues under strict RBI guidelines\. Partnered with the digital banking and IT divisions to identify system glitches, reducing repeat inbound query volumes by 59%\. Mentored and coached a team of 20 junior support executives on cross\-selling retail financial assets, financial products, and complaint handling\. Diffused high\-stress customer escalations, successfully retaining premium Privy League / Wealth Management accounts\.

Customer Support Associate at Cogent E Services, Sep 2023 \- Aug 2025 · 2 yrs, Noida, Uttar Pradesh, India, Handled multi\-channel customer communications via phone, email, and live chat to resolve complex account and product issues\. Exceeded key performance indicators, consistently maintaining a 91% Customer Satisfaction \(CSAT\) score and meeting strict response SLAs\. Utilized \[Zendesk / Salesforce / Freshdesk\] to log inquiries, track ticket lifecycles, and maintain precise customer database hygiene\. Diagnosed technical issues and guided non\-technical users through clear, step\-by\-step troubleshooting solutions\. Partnered with Product and Engineering teams to report recurring bugs, accelerating fix times and reducing repeat ticket volume\. Contributed to internal knowledge bases and customer\-facing FAQ articles to improve team training and user self\-service\.

## Education

Bachelor of Commerce \- BCom, Commerce, Mahatma Jyotiba Phule Rohilkhand University \(MJPRU\), Bareilly

[View the original profile](https://tal.club/meet/harsh-pandey-2)

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