Headline

Manager, Payroll Integrations @ Rippling | CX & Product Ops | Building AI Products

About

I spend a lot of time thinking about where products fail people. Not in a complaining way. In a “let me fix this” way. Every product I use, I’m already asking why that step exists, what the user was probably thinking when they dropped off, and what I’d change if I could. It’s not a professional habit. It’s just how my brain works. Three years at a fast-moving SaaS company taught me to sit at the intersection of customers, data, and technology. I learned to separate what users say they want from what they actually do. I learned that the most useful thing you can bring to a complex problem isn’t an opinion, it’s a structured way of looking at it. And I learned that the gap between a product idea and something that actually works for real people is where most of the interesting thinking happens. I build things on the side because observing problems stopped being enough. I’ve shipped two AI products independently, a financial resilience app and an AI fitness coach, using modern AI tooling and going from problem definition through prototyping and user testing without an engineering team. The most valuable thing I took from both: my initial assumptions about what users needed were wrong, and the data made that clear fast. I care about how technology actually lands with people. Not just whether it works, but whether it’s intuitive, whether it respects the user’s time, whether it solves the right problem in the first place. That combination of product thinking and technical curiosity is what I bring to whatever I’m working on. Always open to conversations about interesting problems, products, or ideas.

Location

Bengaluru

AI stack

claude code

claude

lovable

Work experience

Manager - Payroll integrations at Rippling, Aug 2026 - Present · 3 mos, Bengaluru

Team Lead - Payroll integrations products at Rippling, Aug 2025 - Jul 2026 · 1 yr, • Increased query deflection by 27% by identifying high-volume admin workflows from 500+ customer interactions and designing agent operating procedures for an in-house AI agent. • Improved onboarding efficiency by 33% by designing and scaling product training programs for 11 new hires, reducing time-to-productivity across payroll integrations. • Influenced 5+ roadmap features by synthesizing customer insights from 60+ weekly engineering tickets and translating recurring issues into prioritized product requirements • Improved NPS by 12% by converting 50+ monthly escalations into structured product feedback loops and driving resolution with engineering teams. • Reduced escalation resolution time by 19% by defining triage workflows and ownership across product, engineering, and CX teams. • Owned end-to-end design of AI support workflows used across payroll products improving self-serve success rates and reducing dependency on manual resolution.

Senior Specialist (Payroll Integrations and time products) at Rippling, Oct 2024 - Aug 2025 · 11 mos, Bengaluru, Karnataka, India

Business Analyst at Kofuku Idea Labs, Jan 2023 - Jun 2023 · 6 mos, Hyderabad, • Increased DAUs by 44% by analyzing user behavior and optimizing onboarding through partnerships with 12 ecosystem players. • Delivered 10+ features with 89% sprint adherence by translating business requirements into user stories and coordinating execution across product and engineering teams.

Product intern at Meta Arrow, Jul 2022 - Sep 2022 · 3 mos, Informed roadmap pivots by building a 14-player competitive matrix across 22 dimensions in the metaverse space. Unlocked 5 new feature ideas by identifying vertical-specific product gaps and partnership white spaces.

Program Intern at Metvy, May 2022 - Jun 2022 · 2 mos, Consulting Cohort

Intern at ISLP Technologies, Jun 2021 - May 2022 · 1 yr, Reduced go/no-go decision time by 75% by crafting GTM strategies for 2 products backed by user research and expert interviews.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Mahindra University

ICSE, Gitanjali Group of Schools