HARSH LAMBA profile photo 1 on Tal

HARSH LAMBA

Team Lead - Delhivery Limited| Ex - Movin Express| Ex - Shadowfax| Ex - Ecom Express

Gurugram

4+ years of work experience

Delhivery
Jun 20251 yr 1 moPresent

Gurugram, Haryana, India

• Managed a team of 50–60 employees in logistics and warehouse operations. •Improved operational efficiency through effective workforce planning and process optimization. •Monitored daily KPIs, productivity, and service-level agreements (SLAs). •Resolved escalations and ensured on-time shipment processing and delivery. •Trained, mentored, and evaluated team members to achieve performance goals. •Collaborated with operations, transportation, and customer service teams to ensure seamless execution.
MOVIN Express
Sep 202410 mosJun 2025

New Delhi, Delhi, India

•Resolved high-volume logistics and delivery-related escalations while maintaining customer satisfaction. •Reduced shipment exception turnaround time through effective coordination with operations teams. •Performed root cause analysis (RCA) and implemented preventive actions for recurring issues. •Managed customer and internal stakeholder escalations, ensuring timely resolution and communication. •Supported continuous improvement initiatives to enhance operational performance and service reliability.
Shadowfax
Jul 20243 mosSep 2024

Bilaspur, Haryana, India

•Supervised daily logistics and warehouse operations to ensure smooth shipment processing and dispatch. •Managed and guided delivery associates and operational staff to achieve productivity and service targets. •Monitored inbound and outbound shipments, ensuring accuracy and timely movement of consignments. •Prepared shift schedules, allocated tasks, and tracked team performance against KPIs.
Ecom Express Limited
Sep 20221 yr 11 mosJul 2024

Farrukhnagar, Haryana, India

•Led a team of delivery executives and warehouse associates to achieve daily operational targets. •Improved on-time shipment processing and delivery performance through effective team management. •Reduced operational errors by implementing process controls and regular performance monitoring. •Enhanced workforce productivity through training, coaching, and efficient resource allocation. •Maintained high service quality standards while meeting SLA and customer satisfaction requirements.

Education

Maharshi Dayanand University

Bachelor degree in computer application(BCA), Computer Programming, Specific Applications

Maharshi Dayanand University

20203 yrs2023

Diploma of Education, Comuter applications

Hartron

20201 yr2021

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Headline

Team Lead - Delhivery Limited| Ex - Movin Express| Ex - Shadowfax| Ex - Ecom Express

About

Experienced Logistics and Operations Professional with expertise in team leadership, warehouse management, shipment operations, escalation handling, and process improvement. Proven track record of managing teams, resolving operational challenges, meeting KPIs and SLAs, and ensuring efficient logistics execution. Skilled in MS Excel, reporting, root cause analysis, and cross-functional coordination. Seeking opportunities to contribute to operational excellence and organizational growth.

Location

Gurugram

Work experience

Team Lead at Delhivery, Jun 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, • Managed a team of 50–60 employees in logistics and warehouse operations. •Improved operational efficiency through effective workforce planning and process optimization. •Monitored daily KPIs, productivity, and service-level agreements (SLAs). •Resolved escalations and ensured on-time shipment processing and delivery. •Trained, mentored, and evaluated team members to achieve performance goals. •Collaborated with operations, transportation, and customer service teams to ensure seamless execution.

Problem solving executive at MOVIN Express, Sep 2024 - Jun 2025 · 10 mos, New Delhi, Delhi, India, •Resolved high-volume logistics and delivery-related escalations while maintaining customer satisfaction. •Reduced shipment exception turnaround time through effective coordination with operations teams. •Performed root cause analysis (RCA) and implemented preventive actions for recurring issues. •Managed customer and internal stakeholder escalations, ensuring timely resolution and communication. •Supported continuous improvement initiatives to enhance operational performance and service reliability.

Senior team leader at Shadowfax, Jul 2024 - Sep 2024 · 3 mos, Bilaspur, Haryana, India, •Supervised daily logistics and warehouse operations to ensure smooth shipment processing and dispatch. •Managed and guided delivery associates and operational staff to achieve productivity and service targets. •Monitored inbound and outbound shipments, ensuring accuracy and timely movement of consignments. •Prepared shift schedules, allocated tasks, and tracked team performance against KPIs.

Operations Supervisor at Ecom Express Limited, Sep 2022 - Jul 2024 · 1 yr 11 mos, Farrukhnagar, Haryana, India, •Led a team of delivery executives and warehouse associates to achieve daily operational targets. •Improved on-time shipment processing and delivery performance through effective team management. •Reduced operational errors by implementing process controls and regular performance monitoring. •Enhanced workforce productivity through training, coaching, and efficient resource allocation. •Maintained high service quality standards while meeting SLA and customer satisfaction requirements.

Education

Bachelor degree in computer application(BCA), Computer Programming, Specific Applications, Maharshi Dayanand University

Diploma of Education, Comuter applications, Hartron

HARSH LAMBA - Team Lead in Gurugram | Tal