Headline

Lead Business Analyst | Product Owner | P&C Insurance SME | AI, GenAI & Agentic AI Solutions | Product Discovery, Backlog Prioritization & Stakeholder Management | Digital Transformation | Agile Delivery

About

For nearly a decade, I've been helping insurers modernize complex policy, underwriting, and claims ecosystems, bridging business strategy, product vision, and technology execution. Today, I lead business analysis and product discovery initiatives across Property & Casualty Insurance, driving digital transformation programs, enterprise platform implementations, and AI-powered solutions for global insurers. My experience spans Product Ownership, Requirements Engineering, Agile Delivery, and Insurance Domain Consulting across multiple markets including North America, Europe, and Asia. At EPAM, I currently lead requirements and product initiatives for Swiss Re, driving Agentic AI and Generative AI solutions focused on FNOL automation, underwriting workflows, and policy intelligence. Working closely with business stakeholders, engineering teams, and executive sponsors, I help define MVPs, prioritize backlogs, establish success metrics, and accelerate delivery from concept to production. Throughout my career, I've successfully delivered solutions across Majesco, Sapiens IDIT, Unqork, BriteCore, platforms while supporting specialty, marine, motor, cyber, property, and life insurance products. Key outcomes include reducing critical production issues from 435 to 9, improving user journeys through process simplification, accelerating delivery timelines by 30%, and leading cross-functional teams across global locations. My passion lies at the intersection of Insurance, Product Management, AI, and Digital Transformation, turning complex business challenges into scalable solutions that create measurable impact. I welcome conversations with insurance leaders, product teams, technology partners, and organizations exploring AI-driven transformation in the insurance ecosystem.

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Lead Business Analyst at EPAM Systems, Jan 2026 - Present · 9 mos, Hybrid, Leading product discovery, requirements strategy, and AI-driven transformation initiatives for global P&C insurers. Combining insurance domain expertise with Product Ownership, Agentic AI, Generative AI, policy administration platforms, and Agile delivery to modernize underwriting and claims operations across specialty insurance products. Achievements: Directed requirements strategy for Business Continuity Expense and Marine insurance programs, translating complex underwriting and claims processes into prioritized product increments across multiple delivery teams. Championed MVP definition for Agentic AI FNOL initiatives, aligning business objectives, user journeys, and feature priorities to accelerate intelligent claims intake capabilities. Guided product decisions for Generative AI solutions focused on policy wording and terms comparison, establishing business requirements for GPT-4 and Claude-based use cases. Governed sprint planning, backlog refinement, and release readiness activities, ensuring continuous delivery of enhancements within Azure DevOps-managed product roadmaps. Unified stakeholder expectations across business, technology, and operations teams, enabling adoption of digital insurance workflows spanning onboarding, policy servicing, and claims processing.

Senior Business Analyst at EPAM Systems, Sep 2024 - Jan 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India

Assistant Manager at KPMG, Sep 2023 - Sep 2024 · 1 yr 1 mo, Bengaluru, Driving product ownership and business analysis for specialty and high-net-worth insurance programs, focusing on roadmap planning, feature prioritization, policy administration modernization, and stakeholder governance across Majesco-based P&C insurance platforms. Owned backlog prioritization and sprint governance for High-Net-Worth Motor insurance delivery, shaping product direction across 17 development sprints within a multi-release transformation program. Influenced solution decisions for Agent360 D1st capabilities, translating distribution and servicing requirements into business outcomes that improved agent experience and operational efficiency. Evaluated leading insurance platforms including Guidewire, Sapiens IDIT, DXC, and TCS BaNCS through a structured assessment framework, supporting technology selection and investment decisions. Provided approval governance for development stories, balancing business value, delivery feasibility, and product objectives across specialty insurance portfolios. Partnered with underwriting and business stakeholders to introduce new specialty products covering Ocean Marine Cargo, Terrorism, Cyber, and Technology risks on a live production platform.

Consultant - Insurance at KPMG, Jun 2021 - Sep 2023 · 2 yrs 4 mos, Bangalore Urban, Contributing to digital transformation initiatives across insurance and wealth management programs through product ownership, low-code solution design, business analysis, and production stabilization. Focused on policy administration, customer onboarding, document automation, and operational improvement within regulated financial services environments. Reduced critical production incidents from 435 P1 issues to 9, helping stabilize a large-scale client onboarding platform and significantly improving operational reliability. Managed roadmap planning, capacity estimation, backlog refinement, and sprint execution for High-Net-Worth Motor insurance delivery, ensuring alignment between business priorities and release objectives. Designed a document automation solution enabling dynamic PDF generation through configurable templates, reducing manual intervention across insurance servicing processes. Created a JSON-based form request framework that enabled direct marketer integrations, simplifying access to state-specific insurance forms and improving response efficiency. Supported production environments through root-cause analysis of blocker incidents, accelerating issue resolution and strengthening platform performance. Facilitated requirement workshops and solution definition sessions for annuity, life insurance, and wealth management products, converting business needs into configurable low-code solutions.

Consultant at Sapiens, Oct 2020 - Jun 2021 · 9 mos, India, Leading business analysis and product configuration initiatives for European P&C insurance carriers, combining policy administration expertise, digital insurance transformation, requirements engineering, and stakeholder management within the Sapiens IDIT ecosystem. Directed business analysis and solution design for Professional Indemnity insurance programs, translating market-specific requirements into product capabilities across multiple European regions. Enabled intermediary functionality now utilized across 5 countries—Germany, France, Spain, UK, and Portugal, expanding distribution capabilities and supporting market growth objectives. Coordinated delivery activities across teams in India, Israel, and Portugal, maintaining alignment between business priorities, product scope, and release commitments. Defined future-state policy and claims journeys that advanced digital adoption goals while supporting repeatable insurance operating models for additional European markets. Produced requirement blueprints, backlog items, and visual workflows that improved decision-making speed during product development and configuration cycles.

Associate Consultant at Sapiens, Jun 2017 - Oct 2020 · 3 yrs 5 mos, Bangalore, Leading business analysis and product configuration initiatives for European P&C insurance carriers, combining policy administration expertise, digital insurance transformation, requirements engineering, and stakeholder management within the Sapiens IDIT ecosystem. Directed business analysis and solution design for Professional Indemnity insurance programs, translating market-specific requirements into product capabilities across multiple European regions. Enabled intermediary functionality now utilized across 5 countries—Germany, France, Spain, UK, and Portugal, expanding distribution capabilities and supporting market growth objectives. Coordinated delivery activities across teams in India, Israel, and Portugal, maintaining alignment between business priorities, product scope, and release commitments. Defined future-state policy and claims journeys that advanced digital adoption goals while supporting repeatable insurance operating models for additional European markets. Produced requirement blueprints, backlog items, and visual workflows that improved decision-making speed during product development and configuration cycles.

Education

Master of Business Administration - MBA, Computer/Information Technology Administration and Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Postgraduate Certificate, Product Management, Duke University