Harsh Jadhav
Hospitality Specialist | Front office| Guest Relations
Mumbai
2+ years of work experience
Nov 202510 mosPresent
Oct 20248 mosMay 2025
Ensured a superior guest experience, consistently achieving high guest satisfaction and upholding service excellence. Managed and guided a front-of-house team, ensuring seamless communication and coordination during high-volume periods. Resolved guest issues promptly and professionally, keeping a calm demeanor under pressure. Eased team briefings to ensure all staff were on service protocols and daily goals. Proactively addressed potential issues, contributing to a safe and positive environment for both guests and staff.
Sep 20249 mosMay 2025
Birmingham, England, United Kingdom
As a dedicated Front-of-the-House Order Taker, I am the critical link between the guest and the kitchen. I specialize in taking precise food and beverage orders, managing them through a POS system, and ensuring all guest preferences and dietary needs are clearly communicated. My deep menu knowledge and strong communication skills allow me to provide exceptional service, answer questions, and make recommendations that enhance the dining experience. I thrive in a fast-paced environment and am committed to maintaining seamless operations and guest satisfaction.
Feb 20249 mosOct 2024
Birmingham, England, United Kingdom
I am a customer-focused professional who creates a welcoming and dynamic atmosphere. As a Bartender, I built strong rapport with patrons while expertly crafting a wide range of beverages. As Front-of-the-House Staff, I managed guest flow, provided attentive table service, and handled inquiries with professionalism and a positive attitude. My dual role has given me a unique perspective on the guest journey, allowing me to deliver seamless service that consistently exceeds expectations. I am committed to upholding the highest standards of hospitality.
Feb 20249 mosOct 2024
Developed strong rapport with customers, creating a welcoming and comfortable atmosphere. Mastered multitasking by managing multiple drink orders and guest requests efficiently and accurately. Collaborated effectively with the kitchen and serving teams to ensure a coordinated and prompt service. Supported strict adherence to hygiene and safety protocols in all service and preparation areas. Aided guests with special requests and dietary needs, showing a high level of empathy and attention to detail.
May 20226 mosOct 2022
Mumbai Metropolitan Region
I am a highly motivated and customer-focused professional with a passion for hospitality, specializing as a Front Office Associate. My experience includes greeting and registering guests, managing complex reservation systems, and proactively addressing any issues to ensure complete guest satisfaction. I've developed strong communication and multitasking skills, allowing me to handle high-volume periods with poise and efficiency. My ultimate goal is to create a positive and lasting impression on every guest while upholding the highest standards of service.
May 20226 mosOct 2022
Provided exceptional guest relations, ensuring a smooth and welcoming experience from arrival to departure. Resolved guest concerns with professionalism and efficiency, ensuring a swift and satisfactory solution. Kept clear and open communication with all hotel departments to address guest needs promptly. Handled confidential guest information and financial transactions with the highest level of discretion and accuracy.
Education
Postgraduate Degree, Hospitality and Tourism Management
University College Birmingham
20232 yrs2025
BSc in hospitality management and tourism, Hospitality Administration/Management
DY Patil University
20193 yrs2022
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