Harsh Chouhan
Customer Support Specialist | Voice, Chat & Email Support | Refund & Escalation Handling | Content Moderation
Indore
5+ years of work experience
Mar 20242 yrs 4 mosPresent
Indore, Madhya Pradesh, India
Oct 20221 yr 8 mosMay 2024
Indore
**Customer Support Executive**
Conneqt Business Solutions, Myntra L2 Complaint Department
- Investigating and resolving customer complaints promptly and effectively within the Myntra L2 complaint department at Conneqt Business Solutions.
- Demonstrated expertise in handling customer issues by utilizing comprehensive process knowledge to assess and address complaints, ensuring satisfactory resolutions.
- Held authority to approve refunds upon successful claim assessment, while also exercising discretion to decline claims as necessary.
- Recognized for outstanding performance and exceptional process knowledge, leading to promotion as a Subject Matter Expert.
- As a Subject Matter Expert, provided guidance, training, and insights to colleagues, contributing to team success and enhancing overall customer satisfaction.
Jul 20211 yr 2 mosAug 2022
Guna, Madhya Pradesh, India
**Sales Officer**
HDB Financial Services
* Facilitated the sale of diverse financial products, including personal, business, and housing loans, as a Sales Officer at HDB Finance.
* Conducted comprehensive client assessments to understand their financial needs and goals.
* Presented various loan options to clients, providing detailed information and guidance to help them make informed decisions.
* Negotiated loan terms and conditions in alignment with both client requirements and company policies.
* Ensured compliance with regulatory requirements and internal guidelines throughout the loan application process.
* Offered ongoing guidance and support to clients, assisting them through every step of the loan application and approval process.
* Cultivated positive relationships with clients, contributing to enhanced customer satisfaction and loyalty.
* Played a key role in driving the growth and success of the organization through effective sales strategies and exceptional customer service.
Education
Bachelor of Commerce - BCom, Accounting and Finance
Jiwaji University
20173 yrs2020
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