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Harminder Kaur

Live Chat & Customer Engagement Specialist | Skilled in Inbound Support | Growing in Digital Marketing & AI

Delhi

4+ years of work experience

Agarwal Packers and Movers Ltd.
Aug 20241 yr 10 mosPresent

Delhi, India

• Completed 6 months of intensive training in customer service operations, focusing on inbound calls and live chat support. • Transitioned to a full-time Customer Experience Specialist role, managing customer queries and service updates. • Ensured high levels of customer satisfaction through timely communication and accurate delivery status updates.
Pentatonix Technologies Pvt Ltd
Dec 20246 mosMay 2025

Delhi, India

• Collected and analyzed targeted data to enhance lead generation campaigns. • Extracted and verified email databases using various research tools and online sources. • Executed email outreach campaigns for prominent brands like Forbes and Fortune. • Maintained data accuracy and managed records efficiently using Excel and CRM tools.
A&T Services Inc
Aug 20212 yrs 4 mosNov 2023

New Delhi

• Developed and executed digital marketing campaigns to generate qualified B2B leads for domestic and international clients. • Created engaging content for LinkedIn, Facebook, and Instagram to enhance brand visibility and engagement. • Collaborated with the sales team to support lead generation efforts and facilitate smooth conversions.
A&T Services Inc
Nov 20205 mosMar 2021

Delhi, India

Education

School of Open Learning (DU SOL), University of Delhi

Bachelor of Arts - BA, Humanities/Humanistic Studies

School of Open Learning (DU SOL), University of Delhi

20193 yrs2022

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Headline

Live Chat & Customer Engagement Specialist | Skilled in Inbound Support | Growing in Digital Marketing & AI

About

Bachelor of Arts graduate with experience in social media optimization, customer engagement, and blended process support including live chat and inbound operations. Skilled in handling real-time customer interactions and support coordination. Currently exploring digital marketing and AI to build stronger creative and strategic skills for future growth opportunitie

Location

Delhi

Work experience

Customer Experience Specialist at Agarwal Packers and Movers Ltd., Aug 2024 - Present · 1 yr 10 mos, Delhi, India, • Completed 6 months of intensive training in customer service operations, focusing on inbound calls and live chat support. • Transitioned to a full-time Customer Experience Specialist role, managing customer queries and service updates. • Ensured high levels of customer satisfaction through timely communication and accurate delivery status updates.

Data Research Analyst at Pentatonix Technologies Pvt Ltd, Dec 2024 - May 2025 · 6 mos, Delhi, India, • Collected and analyzed targeted data to enhance lead generation campaigns. • Extracted and verified email databases using various research tools and online sources. • Executed email outreach campaigns for prominent brands like Forbes and Fortune. • Maintained data accuracy and managed records efficiently using Excel and CRM tools.

Digital Marketing Executive at A&T Services Inc, Aug 2021 - Nov 2023 · 2 yrs 4 mos, New Delhi, • Developed and executed digital marketing campaigns to generate qualified B2B leads for domestic and international clients. • Created engaging content for LinkedIn, Facebook, and Instagram to enhance brand visibility and engagement. • Collaborated with the sales team to support lead generation efforts and facilitate smooth conversions.

Intern at A&T Services Inc, Nov 2020 - Mar 2021 · 5 mos, Delhi, India

Education

Bachelor of Arts - BA, Humanities/Humanistic Studies, School of Open Learning (DU SOL), University of Delhi

Harminder Kaur - Customer Experience Specialist in Delhi | Tal