Headline

Product Manager | Building AI Search & Conversational Analytics | 9+ Years Driving Product Innovation

About

I build AI-powered search and Conversational products that drive measurable business outcomes. Currently at Freshworks, I'm leading RAG platforms and conversational analytics that help enterprises transform how they interact with customers. Previously, I've led search strategies at Tata CLiQ that improved discovery across 3 platforms and drove personalization at Udaan in the Food & FMCG sector. 9+ years across product management, search, AI, and analytics. MBA from FMS Delhi, B.Tech from NIT Surat. Always happy to connect with fellow product builders, AI enthusiasts, and anyone passionate about creating better user experiences.

Location

Bangalore Urban

AI stack

claude code

claude

langchain

langsmith

lovable

Work experience

Staff Product Manager (Enterprise Search & Data Platform) at Freshworks, Jul 2026 - Present · 2 mos, Bangalore Urban, Karnataka, India

Senior Product Manager (Search Platform & Conversational Analytics) at Freshworks, Sep 2024 - Jul 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India, Search Platform - Leading product strategy for enterprise RAG platform serving 10K+ customers, enabling conversational search across knowledge bases. Supporting 10+ use cases across Freshworks, including AI Agents, AI Copilot & AI Insights - Collaborating with ML teams to optimize retrieval accuracy Conversational Analytics - Built conversational analytics product from 0→1, achieving XX% engagement rate through AI-powered insights - Designed AI evaluation framework measuring hallucination rate, response accuracy, and intent classification, establishing rollout thresholds enabling faster feature releases & improving user trust

Senior Product Manager at Tata CLiQ, Sep 2021 - Sep 2024 · 3 yrs 1 mo, - Led AI/ML-powered search strategy across Tata CLiQ, Luxury & Palette platforms, improving search success rate by 20% and driving $50M in incremental GMV - Owned end-to-end checkout journey optimization, reducing cart abandonment by 20% through targeted experiments and payment instrument improvements

Product Manager at udaan.com, Aug 2019 - Sep 2021 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Led personalization and app adoption for Food & FMCG vertical generating xxxx Cr. GMV - Drove app growth through ML-powered personalization, increasing new user acquisition by 20% and repeat rate by 10% - Built and scaled homepage personalization engine and demand shaping algorithms serving 2 million+ retailers

Management Trainee at Bajaj Auto Ltd, Jun 2018 - Aug 2019 · 1 yr 3 mos, Pune, Maharashtra, India

Risk Management Analyst at Edelweiss Financial Services, Apr 2017 - Jun 2017 · 3 mos, Mumbai Metropolitan Region, Objective: Creation and Validation of Static Risk Score Model for Insurance Fraud detection Achievements: Strategized, Tested & Implemented a model that identified clients of high-risk category, saving INR 12mn+ worth of Insurance claims

Trainee Decision Scientist at Mu Sigma Business Solutions, Sep 2015 - May 2016 · 8 mo, Bangalore

Education

Master of Business Administration - MBA, Faculty of Management Studies - University of Delhi

B-Tech, Mechanical Engineering, National Institute of Technology Surat