Headline

Business Operations & Revenue Leader | Creator Economy & D2C Scaling | Founder’s Office

About

Business Operations & Revenue Leader with 10+ years of experience across hospitality and high-growth creator-led ecosystems. Proven track record of scaling digital brands to 3M+ subscribers and 6M+ monthly views, driving 350% revenue growth, launching FMCG and merchandise verticals, and building cross-functional teams. Experienced in founder-level execution, monetization strategy, and operational scaling.

Location

South Delhi

Work experience

Business Operations & Brand Growth Lead at I'MWOW, Mar 2021 - Present · 5 yrs 4 mos, Gurugram, Haryana, India, IMWOW operates the digital ecosystem of GunjanShouts, a multi-platform creator brand with 3M+ YouTube subscribers, 1M+ Instagram followers, and 1M+ Facebook community.. Reporting directly to the Founder, I lead business operations, revenue strategy, talent scaling, and brand monetization. Key Contributions: • Led growth strategy across YouTube, Instagram, and Facebook, driving 6M+ monthly views. • Structured monetization through brand integrations, sponsorships, and affiliate partnerships. • Built long-term advertiser relationships and repeat revenue pipelines. • Drove 350% revenue growth in four years through strategic partnerships. • Negotiated and executed brand deals end-to-end from pitch to payment closure. • Maintained zero bad debts through disciplined financial tracking systems. • Launched and scaled merchandise & FMCG vertical under IMWOW. • Built and scaled cross-functional teams across content, marketing, and operations. • Reduced hiring turnaround time and implemented structured onboarding frameworks. • Implemented KPI dashboards, improving operational visibility and accountability. • Served as strategic execution partner to the Founder for business-critical decisions.ness-critical decisions.

Front Office Executive (Acting Duty Manager) at Roseate Hotels & Resorts, Feb 2017 - 2021 · 4 yrs, Gurugram, Haryana, India, Supervised front office operations and led shift management as Acting Duty Manager, ensuring seamless guest experiences and operational efficiency. Managed room inventory, billing accuracy, credit accounts, and inter-department coordination. Resolved escalations, handled VIP services, and contributed to revenue growth through upselling and efficient occupancy management.

Guest Service Associate at Lemon Tree Hotels, 2015 - 2017 · 2 yrs, Gurugram Tehsil, Haryana, India

Industrial Training at Radisson Blu, 2014 - 2014 · Less than a year

Education

Bsc, Hotel/Motel Administration/Management, Institute of Hotel Management (IHM) Shimla

Intermediate, kendriya vidyalaya