Headline

AI Product Manager | Building 0→1 Scalable AI-Driven Products | Driving Revenue, Growth, CX & Measurable Impact

About

I build enterprise-grade digital and assisted channel platforms that make it easier for Verizon Business customers to discover, buy, and manage products at scale. As a Product Manager, I own end-to-end strategy and execution across data governance platforms, ordering workflows, and cross-channel buying experiences — bridging business goals, customer needs, and technical delivery to drive measurable adoption and operational efficiency. Over the past few years, I've contributed to AI-powered capabilities that are reshaping how enterprise customers and internal teams interact with products — including intelligent recommendations, guided selling workflows, conversational search, personalization engines, and Generative AI–based automation. I also managed enterprise data governance ecosystems, improving data discoverability, metadata management, and governance workflows to increase trust and usability of business-critical data assets. What drives me is building products at the intersection of customer intelligence, data, and scalable execution — where the right insight, shipped well, creates real business impact. Core focus areas: • Product Strategy, Discovery & Roadmap Ownership • User Research, Customer Journey Mapping & Voice of Customer, UX Optimization • Experimentation, A/B Testing & Data-Driven Decision Making • Go-to-Market Strategy & Cross-Functional Execution • AI & Generative AI Integrations • Data Governance & Intelligent Data Platforms • Enterprise B2B & Cross-Channel Experiences • KPI Definition, Growth Optimization & Performance Analytics • Change Management & Scalable Solution Delivery I’m particularly interested in building scalable AI-driven products that combine customer insight, data intelligence, and strong execution discipline.

Location

Bengaluru

AI stack

antigravity

claude code

langchain

langgraph

mcp

n8n

Work experience

Product Manager at Verizon Business, Jun 2023 - Present · 3 yrs 6 mos, Chennai, Tamil Nadu, India, Product Manager for enterprise assisted and digital channel platforms serving Verizon Business customers, driving product strategy, execution, and AI-enabled customer experiences. Own product strategy and roadmap across ordering, close out experiences, data platforms, and cross-channel customer journeys. Lead product initiatives within the enterprise data governance ecosystem, improving data discoverability, metadata enrichment, lineage visibility, and governance workflows to increase trust and usability of business-critical data assets. Lead end-to-end delivery from discovery to launch, translating complex business needs into structured product requirements and sprint execution. Drive AI-powered capabilities including guided selling, intelligent recommendations, AI-assisted workflows, conversational search, and Generative AI automation integrated into enterprise systems. Improve customer and sales representative experiences across digital and assisted channels through UX optimization, workflow redesign, and experimentation. Define KPIs, adoption metrics, and performance frameworks to support data-driven prioritization and executive decision-making. Partner cross-functionally with engineering, design, analytics, operations, and business stakeholders to deliver scalable, high-impact solutions.

Associate Business Analyst at Sapiens DECISION, Oct 2020 - Jun 2023 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Designed and implemented business rule solutions using the Decision Manager low-code/no-code platform, enabling faster deployment cycles and reduced reliance on traditional code-based logic. Contributed to enterprise software transformation initiatives across insurance, retail, and financial services clients, supporting large-scale platforms. Accelerated delivery timelines by converting complex business requirements into configurable decision models, improving release agility and adaptability. Collaborated on product roadmap and solution design for ALE and low-code platforms. Worked closely with engineering teams on API-first integrations, system interoperability, and scalable solution architecture. Participated in stakeholder reviews, and post-release enhancements to improve reliability and performance. Supported client demos and proof-of-concepts, translating business challenges into structured product and technical solutions. Developed documentation, business presentations, and enablement materials to drive successful adoption.

Digital Marketing Analyst at The Introvert, Apr 2020 - Sep 2020 · 6 mos, Coimbatore, Tamil Nadu, India, Focused on growth analytics, customer behavior insights, and campaign performance optimization. Analyzed customer engagement, conversion funnels, and performance metrics to inform pricing and growth strategies. Built dashboards and reporting frameworks to support data-driven marketing decisions. Collaborated with business teams to refine targeting and improve customer acquisition and engagement.

Summer Intern at NRSC, Indian Space Research Organisation ,Hyderabad, Apr 2019 - May 2019 · 2 mos, Greater Hyderabad Area

Education

Master of Business Administration - MBA, Business Analytics, Christ University, Bangalore

BSc Computer System and Design, PSG College of Technology

Public links

harithathirumalairajan.github.io: https://harithathirumalairajan.github.io/Portfolio/