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Haritha Miriyala

Quality Analyst | Banking & Compliance QA | Audit | Risk & Process Improvement | 6+ Years

Greater Visakhapatnam Area

5+ years of work experience

Concentrix
Sep 20223 yrs 8 mosApr 2026

Visakhapatnam, Andhra Pradesh, India

Monitored and evaluated agent performance to ensure service quality, providing actionable insights and implementing corrective measures to improve overall effectiveness. Created and maintained weekly and monthly training and quality reports for key stakeholders, supporting data-driven decision-making. Delivered in-person coaching and feedback based on call evaluations, collaborating with Operations Team Leads to support the development of high-performing agents. Designed individualized coaching plans, offering targeted resources and support to drive continuous improvement. Developed performance clusters/quartiles to identify trends and strategically uplift bottom-performing groups. Participated in regular calibration sessions with quality, operations, and client teams to maintain scoring consistency and quality standards. Facilitated training batches as needed to support new hires and ongoing skill development.
Concentrix
Sep 20202 yrs 1 moSep 2022

Andhra Pradesh, India

Concentrix
20193 yrs2022

Handled customer queries while following policy and documentation guidelines. Maintained accuracy and consistency in case handling. Supported quality initiatives by adhering to defined processes.

Education

BCom - Bachelor of Commerce, Business/Commerce, General

Sri Boddu Krishna Degree College

20143 yrs2017

Board of Intermediate Education, A.P

20122 yrs2014

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Headline

Quality Analyst | Banking & Compliance QA | Audit | Risk & Process Improvement | 6+ Years

About

Experienced Quality Analyst and Operations professional with 7+ years of experience in customer support, quality assurance, audits, and safety investigations. Skilled in process improvement, stakeholder communication, team support, and maintaining high quality standards in fast-paced environments. Open to opportunities in QA, Trust & Safety, Operations, and Risk domains.

Location

Greater Visakhapatnam Area

Work experience

Senior Quality Analyst at Concentrix, Sep 2022 - Apr 2026 · 3 yrs 8 mos, Visakhapatnam, Andhra Pradesh, India, Monitored and evaluated agent performance to ensure service quality, providing actionable insights and implementing corrective measures to improve overall effectiveness. Created and maintained weekly and monthly training and quality reports for key stakeholders, supporting data-driven decision-making. Delivered in-person coaching and feedback based on call evaluations, collaborating with Operations Team Leads to support the development of high-performing agents. Designed individualized coaching plans, offering targeted resources and support to drive continuous improvement. Developed performance clusters/quartiles to identify trends and strategically uplift bottom-performing groups. Participated in regular calibration sessions with quality, operations, and client teams to maintain scoring consistency and quality standards. Facilitated training batches as needed to support new hires and ongoing skill development.

Senior Operations Representative at Concentrix, Sep 2020 - Sep 2022 · 2 yrs 1 mo, Andhra Pradesh, India

Customer Support Executive at Concentrix, 2019 - 2022 · 3 yrs, Handled customer queries while following policy and documentation guidelines. Maintained accuracy and consistency in case handling. Supported quality initiatives by adhering to defined processes.

Education

BCom - Bachelor of Commerce, Business/Commerce, General, Sri Boddu Krishna Degree College

Board of Intermediate Education, A.P

Haritha Miriyala - Senior Quality Analyst in Greater Visakhapatnam Area | Tal