Headline

working as IT support and content specialist | concentrix

About

To be recognized as an efficient and dedicated employee of a reputed organization via contributing my dexterous knowledge and progressive attitude towards organization’s consistent growth. Profile Summary - I have completed MCA(2020-2022) from Madanapalle Institute of Technology and Science, with 88% . - Self-motivated, adaptable, problem solving, good aptitude, logical, creative and determined. - Can be a good team member especially in situations where tough goals have to be achieved. - Efficiently prioritize & complete multiple tasks within given schedule. - Have the tenacity to patiently work through an area, for achieving results

Location

Bengaluru

Work experience

It support and content specialist at Concentrix, Jul 2023 - Present · 3 yrs, Bengaluru, Karnataka, India, Monitored and managed day-to-day operational tasks using Tasky and internal workflow tools to ensure process efficiency and accuracy. Analyzed process data and performance metrics to identify trends, gaps, and opportunities for improvement. Conducted regular quality audits to ensure compliance with Google’s operational and data accuracy standards. Contributed to process improvement initiatives to enhance overall efficiency and client satisfaction. Utilized ServiceNow to manage IT support tickets, track incidents, and resolve technical issues efficiently. Handled daily IT support operations in ServiceNow, including incident, request, and change management. Administered and maintained ServiceNow for IT service management, ensuring accurate ticket documentation and tracking.

Content Moderator at Concentrix, Jul 2023 - Present · 3 yrs, Conduct research and evaluate the accuracy of the information on various platforms like Social media, News Websites, Blogs, etc. Worked independently and as part of a team to meet tight deadlines and deliver accurate and trustworthy content to audiences. Coordinate internal audits and regulatory inspections; prepare reports and findings for management review. Implement fact-checking procedures and policies and utilize fact-checking tools and resources to verify information including databases, journals, etc. Collaborate cross-functionally with legal, operations, and finance teams to address compliance issues and implement corrective actions. Maintained compliance databases and documentation; ensured accuracy and completeness of records. Assisted in developing compliance training programs for employees to ensure understanding of regulatory requirements

Education

Master of Computer Applications, Computer Applications, Madanapalle Institute of Technology & Science

Bachelor's degree, Bsc, Computer Science, Sri vaishnavi Degree College