Headline

•Ground Operations & Guest Services Executive

About

Aviation professional with 3+ years of experience, currently with Qatar Airways, delivering world-class service through precision, professionalism, and luxury aviation standards.

Location

Ahmedabad

Work experience

Customer Service Agent at Qatar Airways, Apr 2024 - Present · 2 yrs 3 mos, Ahmedabad, Gujarat, India, -Delivered professional customer service, selling and promoting Qatar Airways products. -Created and modified reservations while providing accurate fare quotes and ticket re-issuance. -Processed refunds and escalated complex cases to senior staff as required -Managed inbound calls, responding to queries and providing necessary updates. -Ensured high-quality customer interactions via telephone and email communication. -Recognised for maintaining high customer satisfaction scores and efficient call handling metrics.

Customer Service Representative at Spicejet Limited, Oct 2022 - Apr 2024 · 1 yr 7 mos, Gurugram, Haryana, India, -Assisted passengers daily with inquiries, complaints, and booking modifications. -Provided efficient solutions to customer complaints, ensuring a high level of satisfaction. -Ensured compliance with airline policies and procedures while handling -Delivered excellent customer service by guiding passengers facing travel difficulties. -Consistently met and exceeded customer expectations through professiona communication.

Education

Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies, Swami Vivekanand Subharti University (SVSU), Meerut