Headline

Recruiter at WEN | -- I’m hiring for Manager - Transfer Pricing

About

Currently associated as a recruiter at WEN Womentech, or Women Entrepreneur Network, a platform that helps individuals restart their careers. WEN has been enabling financial independence for 5 years, offering freelancing opportunities for people to work from home and support their families. Over the years, WEN has expanded into WENconsult, WENcademy, WENdiversity, and WENdigital. I’m a freelance recruiter. Since 2021, I have closed 46+ mid-to-senior roles for client companies, handling each one from the first brief to the new hire’s first day. Before recruiting, I spent 15+ years in service delivery. I started in customer service at British Airways and later led a 14-person team at EXL. That work shapes how I hire. I know what these jobs look like day to day, so I can judge who will do well in them, not just who interviews well. At EXL, my team reached 98% customer satisfaction, met a 2-hour response target and cut resignations by 25%. That last number taught me that a good hire who leaves in six months is a failure. Earlier, I led the move of a UK finance process into Bangalore’s shared service centre. The hard part was getting two teams in two countries to trust each other. I now bring the same care to hiring: clear briefs, honest conversations with candidates, and follow-up after they join. I don’t count a hire as done at the offer. It is done when the person has joined and settled in. I take on hiring work for non-tech & tech roles at medium-sized MNCs. And startups: If you are a founder or hiring manager building a support or operations team, message me.

Location

Bengaluru

Work experience

Recruiter at WEN - Women Entrepreneur Network, Oct 2026 - Present · 2 mos, Bangalore Urban, Karnataka, India

Independent Talent Acquisition Consultant at Self Employed, Sep 2026 - Present · 3 mos, Greater Bengaluru Area, Manage end-to-end non-IT recruitment for 3 client accounts, covering sourcing, screening, and candidate coordination. Sourced and screened candidates using Naukri, LinkedIn Recruiter, and Boolean search techniques. Created ATS-compliant resumes, optimising content and formatting to improve readability and alignment with job requirements.

Independent Talent Acquisition Specialist at SUN CONSULTANTS, May 2025 - Sep 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India, Ran hiring for 4 client companies and closed 17 mid-to-senior roles in a year, from first brief to first day. Advised clients on clearer job briefs, candidate experience and employer brand to raise offer acceptance and cut time to hire.

Senior Manager – Operations & Service Delivery at EXL, Sep 2023 - Mar 2025 · 1 yr 7 mos, Bengaluru, Karnataka, India, Led a 14-member operations team delivering SLA-driven service across a high-volume, client-facing environment — responsible for performance, retention, escalation management, and continuous improvement. •Reduced voluntary attrition by 25% in chronically high-turnover segments by deploying targeted retention levers—skill pathways, mentoring, and recognition frameworks; contributed directly to employer branding by building a reputation as a high-growth, people-first function. •Achieved a sustained 98% client satisfaction score by acting as primary escalation point, resolving 50+ daily enquiries within a 2-hour SLA, supported by real-time performance dashboards. •Gathered and presented market intelligence on team performance benchmarks and operational trends through weekly/monthly reporting on 1,000+ monthly tickets to senior leadership. •Eliminated 20% of repeat incidents through structured root cause analysis and permanent corrective actions

Independent Talent Acquisition Consultant at Career Lync, May 2021 - Sep 2023 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Managed full-cycle hiring mandates—including volume hiring campaigns—across 6+ client accounts, consistently delivering tailored talent solutions within a 48-hour turnaround and maintaining 100% client retention. Conducted ongoing market intelligence gathering on salary benchmarks, competitor hiring practices, and talent availability across GCC, analytics, finance, HR, and IT verticals—directly informing client sourcing strategy and offer decisions. Partnered with external staffing vendors in setting delivery expectations, tracking SLA adherence, and resolving escalations to maintain hiring quality and speed. Collaborated with clients on manpower planning to forecast upcoming hiring demand, build proactive talent pipelines, and shorten repeat-hire timelines across all verticals.

Education

Master of Business Administration - MBA, Business Administration and Management, General, UBI Business School

B.COM, Accounting, St Joseph's College of Commerce (Autonomous)