Headline

Technology & AI Leader | Chief Product Technology Officer @ IKverse | MarTech, Digital Platforms & Product Engineering | Ex-Google/Mandiant | Built 80+ Person Practice

About

I help organizations turn complex digital ecosystems into measurable business outcomes. With 25+ years of experience across MarTech, CRM, Web Platforms, Data, AI, and Digital Operations, I specialize in building scalable customer engagement systems that connect strategy, technology, and execution. My background spans leadership roles in global enterprises, product organizations, agencies, and high-growth businesses — where I've led digital transformation initiatives across Salesforce, HubSpot, Marketo, Adobe Experience Manager, Drupal, Shopify, analytics platforms, and emerging AI ecosystems. Most recently, I co-founded IKverse — a B2B SaaS platform for interior design studios — where I serve as CPTO, leading product architecture, AI integration, and go-to-market infrastructure. This has deepened my hands-on experience in building 0-to-1 products, leading engineering teams, and embedding AI into core workflows. What makes my approach different is the ability to operate across the entire value chain — from executive strategy and platform architecture to operational excellence and team enablement. Areas of focus: - MarTech & Customer Engagement Platforms - AI-Powered Marketing Operations - CRM, Automation & Personalization - Web & Digital Experience Platforms - Product & Program Leadership - Data, Analytics & Revenue Operations - Digital Transformation & Operational Excellence I believe technology alone doesn't create transformation. Success comes from aligning people, processes, platforms, and business outcomes into a repeatable operating model. Open to leadership opportunities, advisory engagements, and transformation initiatives where technology can accelerate growth, efficiency, and customer experience. Let's connect at cmyharish@gmail.com

Location

Karnataka

AI stack

aistudio

anthropic apis

claude code

codex

cursor

deepmind

Work experience

Fractional Chief Product Technology Officer at ikVerse.ai, Oct 2025 - Present · 11 mos, Bengaluru, Karnataka, India, IKverse is a B2B SaaS platform for interior design studios — enabling end-to-end project management, client collaboration, AI-powered design tools, and operational workflows, all in one place. As CPTO, I co-own the product vision and technical execution from zero: Platform & Architecture — Designed a multi-repo system (backend, frontend, staff portal), migrated CI/CD from AWS Amplify to GitHub Actions, established branch governance, server observability across 6 AWS instances, and secure DevOps practices. Product Roadmap — Defined and shipped five core modules: AI Renders, AI Price Estimator, Booking & Consultation Scheduling (Zoom-integrated), Email Onboarding (SendGrid/Auth0), and multi-role access control for homeowners, designers, factory owners, and studio admins. Studio Operations Suite — Architecting modules for interior design studios to manage projects end-to-end: client approvals, documentation, expense tracking, and support escalation with ticketing system integration. Team Leadership — Mentored and directed a team of 4 engineers. Introduced sprint planning, ClickUp-based task management, and demo standards that shape how the product is presented to investors and clients. Process & AI Adoption — Deployed AI-assisted operations (meeting recording → auto-transcription → task generation in Notion), cutting coordination overhead. Advised transition from WhatsApp to structured PM tooling. Strategic Counsel — Primary technical and operational advisor to the founder across product strategy, hiring, services vs. SaaS focus, and investor readiness.

Web and MarTech Architect at Part-time, Nov 2023 - Present · 2 yrs 10 mos, Bengaluru, Karnataka, India, • Ushered CDP implementation for a fintech firm using Tealium, Hookdeck, DataBricks, and Domo, boosting customer engagement by 25% and enabling precise segmentation for targeted campaigns • Boosted P&L management, budgets, and cost efficiencies, driving revenue impact, scaling teams, expanding businesses, and leading M&A/investment decisions with board-level engagement and strategic leadership • Redesigned data infrastructure modernization for a B2C company, boosting operational efficiency by 30% and accelerating data-driven decision-making across cross-functional teams • Transformed Digital Marketing Strategy for a healthcare company by integrating HubSpot and Salesforce CRM, automating user journeys, and saving 20% in account management time • Established funnel strategies for a SaaS company, implementing 30+ personalized funnels, leveraging Product Management insights to elevate Segmentation, increasing conversion rates by 15% and demo bookings by 30% • Enhanced lead qualification by integrating lead scoring models with personalization journeys in HubSpot and Dynamics CRM 365, increasing demo bookings by 50% and improving pipeline efficiency • Deployed WebEngage with Retention Strategies for a trading company in Mobile and Web Apps, increasing prospect engagement by 25% and conversations by 15%, boosting customer interaction and conversion rates • Improved data accuracy by 40% through Data Cleansing in HubSpot and Salesforce CRM, strengthening Marketing Strategy with reliable insights and enhanced campaign performance • Pioneered AI-driven automation, deploying AI agents for lead qualification, LinkedIn outreach, and customer feedback, enhancing operational efficiency and accelerating engagement

Web Architect - Mandiant at Google at Google, Jun 2023 - Nov 2023 · 6 mos, Bengaluru, Karnataka, India, Pioneered editorial system, reduced dev dependency by 90%, tripled launch speed. Spearheaded multilingual website launch, 8 languages, 10k+ pages, record time. Drove process, MarTech improvements, enhanced tool usability, automated 50% tasks, implemented agile funnels. Led web management enhancements, 90% error reduction, 99.5% web property availability. Played key role in vendor management, established transparent handoff process, quality assurance checks. Fostered collaborative team environment, increased tool adoption and satisfaction.

Web Architect at Mandiant (now part of Google Cloud), Mar 2022 - May 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, Pioneered editorial system, reduced dev dependency by 90%, tripled launch speed. Spearheaded multilingual website launch, 8 languages, 10k+ pages, record time. Drove process, MarTech improvements, enhanced tool usability, automated 50% tasks, implemented agile funnels. Modernized enterprise CMS, DAM, CRM, CDP, and Marketing Automation platforms (Marketo & Pardot). Led web management enhancements, 90% error reduction, 99.5% web property availability. Played key role in vendor management, established transparent handoff process, quality assurance checks. Fostered collaborative team environment, increased tool adoption and satisfaction.

Education

EXECUTIVE MBA IN PRODUCT LEADERSHIP, Product Management, Institute of Product Leadership

AI Product Manager ND Nanodegree Program, Artificial Intelligence, Udacity