---
title: "Harish Naidu - Business Head in Bengaluru | Tal"
description: "Meet Harish Naidu, Supply Chain, Growth and Strategy || Six Sigma Black Belt || Operations Excellence || Process Improvement || Ex-Reliance Retail || Ex-ShopX || Ex-Udaan || Ex-Gojavas based in Bengaluru. AI stack includes gemini, meta, and metaai."
image: "https://tal.club/meet/harish-naidu/share-image"
---

# Harish Naidu on Tal

## Headline

Supply Chain, Growth and Strategy \|\| Six Sigma Black Belt \|\| Operations Excellence \|\| Process Improvement \|\| Ex\-Reliance Retail \|\| Ex\-ShopX \|\| Ex\-Udaan \|\| Ex\-Gojavas

## About

Total 10\+yrs of work experience\.\. 7\+yrs in SCM Experienced Team Lead with a demonstrated history of working in the logistics and supply chain industry\(B2B E\-commerce, WMS, Inventory, Procurement, B2C, D2C,O2C, Liquidation, planning, Expansion, Building a Team, Stakeholder Management, strategy and growth\)\. 1 to 10 and 10 to 100 in less than 1yr\.\. Capable Of Handling 250\+ Team size on Ground operations like Sales, Warehouse and Last Mile operations\. Expansion, City and Pincode Planning\. Skilled in Six sigma, Costing, p&l, R&D, 3pl, category management, vendor management, warehouse operations, developing SOP and SLA in Process, Research, Operations on ground, Microsoft Suit, power BI, Management and Customer Service\. Strong information technology professional with a bachelor's in E&C focused in E&C Engg from AMC Engineering College\.

## Location

Bengaluru

## AI stack

gemini

meta

metaai

notebooklm

perplexity

Microsoft Copilot

## Work experience

Business Head at Captain Fresh, Dec 2024 \- Present · 1 y 9 mo, Bangalore, Handling Business and Expansion for JV company “Indian Retail Alliance” by 51% “Allana” and 49% “Captain Fresh”

Manager Process Excellence at Captain Fresh, Nov 2023 \- Dec 2024 · 1 y 1 mo, Bengaluru, Karnataka, India, \* Process Excellence\- Preparing SOPs, Finding solutions to the gaps, Marketing Idea's, Improving Finance process and Customer experience\.\. \* Control tower\- Managing Wooqer software, Remotely monitoring Dubai/Pan India\.\. \* Expenses\- Costing, Admin, Repairs and Maintenance, Packaging and other additional incurring costs\.\. helping P&L to achieve targets\.\. \* Ops\- Involving in Business meetings, All hands Meetings, Sharing Idea's to Improve business, Planning and Setting up new Pilot project's\.\. \* Training and Audit\- Training ground team and HO team according to build SOP, Audit of stores and incentives dispersion based on scores and performance\.\. \* Customer Support\- Handling Escalations and Refunds \* Online/offline Business handling of B2B, B2C, B2R \* Vendor Management\- Transportation, Garbage, Technicians, Pesticides, Landlords, Rentals, Packaging, HK, Stationery and more\.\. \* Demand Sensing and Forecasting, Planning Holidays and Sales projection\.\. \*Admin\- Handling licenses, Repairs and maintenance, Procurement supply and handling NSS items to Stores\.\. \*New stores\- Scrutiny, Procuring material, Civil and electrical works for retails, End to end Scratch to store\.\.

Manager\- Operations and Process Excellence at Rubans Accessories, Jan 2023 \- Oct 2023 · 10 mos, Bengaluru, Karnataka, India, • Supply Chain Planning and Forecast Management\. • Daily, Weekly and Monthly Reports\. • Forecasting and Re\-Ordering\.

Systems and Process Manager \(Jiomart Digital Jiomart Electronics and Reliance Digital\) at Reliance Retail, Mar 2022 \- Jan 2023 · 11 mos, Navi Mumbai, Maharashtra, India, Handling Bugs, Enhancements, Gaps and Features in 7 different platforms and 3 different business units\. SAP & ORACLE ERP, SCM Consultant, SandStorm OMS, Sterling WMS, MorningStar, SAP CRM acting as a bridge between tech and ops for resolution of tech issues\. conducting meetings and following up tracker for getting update regarding the move and deployment\. system hygiene and process improvement\. cutshort the case using 1st level analysis and providing temporary hack for ground ops\. training and management, building SOPs\. consolidation of problems and doing RCA\. finding gaps and providing solution\. giving support to DCs and OCs\. following up SIT and UAT\. preparing BRDs for new requirements\.

Manager\- JioMart Digital Ops Control at Reliance Retail, Dec 2021 \- Mar 2022 · 4 mos, Navi Mumbai, Maharashtra, India, Monitor key KPIs and ensure performance quality and ensuring smooth process flow\. Assisting DCs, Ecom Managers, DCMs,RMs and ZMs with solutioning to clear Pendency\. ensure adherence and Pendency clearence\. co\-ordinating with different teams for resolution of hampered orders\. People Management, Conducting trainings, reports\. feeding team for bifurcation of issues and getting it solved from respective teams\. handling escalations and assisting merchant care OCs\.

Process Improvement Head at ShopX \- 10i Commerce Services Pvt Ltd, Oct 2019 \- Oct 2021 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Building SOP's, Reduction of Loses and RTO, Costing, Material Handling, R&D, P&L, Customer experience, Driver Hygiene, Routing, Food & FMCG, Last mile, First mail, Warehousing, Instock and Inventory Management, 3PL and Vendor Management\. Ground Operations, Last Mile Delivery, Capable of handling 200\+ team\. WMS, Bridge network between Tech & Stakeholders, FTL, B2B, B2B2C, Retailer 360, Expansion of Network, City and Pincode Planning to setup WH and HUB, Demand and Procurement, Asset Sale\. was responsible for Inventory management and WMS Implementation\.\. Expansion of business, WH setup and Pincode planning\.\. City Launch\.\.

Process Excellence Manager at Udaan, Sep 2018 \- Sep 2019 · 1 y, Bangalore, Six sigma, training and handling, development of new procedures according to built SOP and SLA, RCA and solution finding for better smoother operations\. Handling 140\+ Team Size, 3 Hubs capacity of 150\-200tonnes & 12\-15000sq\.ft each and 10\+ Manpower & Vehicle Vendors\. Audit and Monitoring\.\. Clearing Liquidation with Vendor's\.\. was responsible for many SOPs like Material Handling, Driver Hygiene and QC\.\. was responsible for Last mile and WH costing, Customer Experience and other Facility Management of warehouse\.\. was responsible for Delivery percentage, continuous monitoring and Audit, Liquidation clearence\.\.

Shift Incharge/ MIS/ RTO Executive at Udaan, Dec 2017 \- Sep 2018 · 9 mo, Bangalore, Handling 50\+ Team size in Last Mile Delivery Operations\. Process, Handling tasks, Costing, Improvement for smooth operations, Routing, Development and Training, Handling Mid mile \(Inward\) and Last mile \(Outward\) Operations, Data Analysis, Routing, FMCG segregation, Reports Using Excel or Power BI\. Have increased delivery percentage to 97% and stood top 1 amongst all the existing hubs in Pan India \(2018\-2021\) Solved Friday delivery problem, High Tonnage Clearance on festival day\.\. Was responsible for moving 20\-30tonnes every hour\.\. was handling 3000orders and 200tonnes a day\.\. Routing, Inward, Last mile delivery, Retail, seller support, supervision, escalating, industry, warehouse, relationship, distribution, Data analysis and standard deviation\.\. Have brought back Last Mile cost from 1\.1 to 0\.7 using Vehicle usage and Double trips\.\. Return Handling, Re\-attempt and Second attempt routing, Verification, Back to seller, Records, Inventory, Relationship with seller's\.\. Was handling 30\-40tonnes of return and was also responsible for 20\-25% of the daily stock\.\. Responsible for daily Re\-attempt dispatch and RTO dispatch\.\. took initiative and have brought back 10% returns to 2% using Customer calling and driver handling\.\.

Co\-Founder at Speed Plus, Jul 2016 \- Sep 2017 · 1 y 2 mo, Bangalore, Tied\-up with Sulekha yellow pages and Just dail used to generate 15\-20lack revenue annually\.\. stood no\.1 in Bangalore for TV service\.\. used to attend Customer place in 45mins\.\. captured 35km radius around BSK, Bangalore\.\. Have installed GPS trackers for all the Lorries which was associated with Lorry union in Chittoor Town\.\. Have helped 3\-4 Builder's in setting up a secured CCTV coverage\.\. both for construction site's and constructed apartments\.\. • Troubleshooting and repairing of LED TV's • Door step services, 24\*7 support • CCTV Installation • GPS tracker Installations for Vehicles

Team Lead at Gojavas, Sep 2015 \- Jul 2016 · 10 mo, Bangalore, Last Mile \(3PL\) for Snapdeal, Jabong, Flipkart and other 500\+ Ecommerce Site's Including Myntra, Koovs, Ginger Software, Home Shop18, Zoovi, Fashion & You, Bestyle, Naaptol, Yepme, Hopscotch etc\.\.\. 80% stake to Snapdeal 135 centers and 1\.2lakh orders a day\.\. every 1\.2sec we were delivering a smile\.\. I was responsible for 1500\-2500 orders a day\.\. • Managing FE's • Managing Deliveries • Inbound and RTO • Checking & Renewing Stock • Clearing Escalated Complaints through E\-mail, chat and phone calls

Sales executive at Mobi Security, May 2013 \- Aug 2015 · 2 y 3 mo, Bangalore, • Conducting Campaigns • Sponsoring Event's • Selling and Installing Mobi security app • Online Marketing • Social Media Marketing A Security App for all the smartphones where we can track the phone, delete contacts and even switch on a siren on the phone even if it is switched off\.\. once the app is installed we can't uninstall the same without admin security password\.\. I was responsible for entire Bangalore sales and ops\.\. Bangalore sales and revenue was higher compared to mumbai, we as a team nearly sold 7k\+ products in a shorter time than expected time\.\.

## Education

Bachelor of Education \- BEd, E&C Engg, Amc Engineering College

Diploma in Electronics & Communication, Electronics & communication, K S Polytechnic

[View the original profile](https://tal.club/meet/harish-naidu)

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