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Harish Kambam

consultant at HCL Technologies

Bengaluru

15+ years of work experience

HCL Technologies
Sep 201115 yrs 3 mosPresent

HCL Technologies
May 20214 yrs 3 mosJul 2025

Led Production Testing & L2 Support for critical broadcasting and enterprise applications. Managed incident lifecycle, RCA, and service improvement initiatives. Ensured 100% SLA compliance for P1/P2 incidents. Reduced recurring production incidents by 18% through trend analysis. Coordinated between development, infra, and BBC stakeholders. Delivered weekly service governance reports to client leadership. Implemented process enhancements improving ticket closure efficiency by 15%.
HCL Technologies
Apr 20201 yr 2 mosMay 2021

Led Functional & Regression Testing for telecom applications. Designed test scenarios and comprehensive test cases. Conducted defect triage and ensured timely closure. Managed stakeholder reporting and release sign-offs. Improved test coverage by 20%.

Harish’s AI Stack

claude code
claude code
deepseek
deepseek
gemini
gemini
openai
openai
perplexity
perplexity

Education

ICFAI University

Master of Business Administration, Marketing

ICFAI University

Bachelor of Commerce

Sv university

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Harish Kambam on Tal

Headline

consultant at HCL Technologies

Location

Bengaluru

AI stack

claude code

deepseek

gemini

openai

perplexity

Work experience

consultant at HCL Technologies, Sep 2011 - Present · 15 yrs 3 mos

Service Manager at HCL Technologies, May 2021 - Jul 2025 · 4 yrs 3 mos, Led Production Testing & L2 Support for critical broadcasting and enterprise applications. Managed incident lifecycle, RCA, and service improvement initiatives. Ensured 100% SLA compliance for P1/P2 incidents. Reduced recurring production incidents by 18% through trend analysis. Coordinated between development, infra, and BBC stakeholders. Delivered weekly service governance reports to client leadership. Implemented process enhancements improving ticket closure efficiency by 15%.

Test Lead at HCL Technologies, Apr 2020 - May 2021 · 1 yr 2 mos, Led Functional & Regression Testing for telecom applications. Designed test scenarios and comprehensive test cases. Conducted defect triage and ensured timely closure. Managed stakeholder reporting and release sign-offs. Improved test coverage by 20%.

Education

Master of Business Administration, Marketing, ICFAI University

Bachelor of Commerce, Sv university

Harish Kambam - consultant in Bengaluru | Tal