---
title: "Harish Babu V - Senior QA Technical Specialist | Enterprise Cloud Backup Support | Backup and Restore|| in Bengaluru | Tal"
description: "Meet Harish Babu V, Senior Technical Account Manager | Enterprise Backup Application Support | Technical Support lead | AWS S3 | Cloud Backup & Storage | Incident & Escalation Management | Customer Success|| Technical Support manager based in Bengaluru. AI stack includes claude, openai, and ChatGPT."
image: "https://tal.club/meet/harish-babu-v-1/share-image"
---

# Harish Babu V on Tal

## Headline

Senior Technical Account Manager \| Enterprise Backup Application Support \| Technical Support lead \| AWS S3 \| Cloud Backup & Storage \| Incident & Escalation Management \| Customer Success\|\| Technical Support manager

## About

Senior Technical Specialist \| Enterprise Backup, Recovery & Technical Support Serve as a Senior QA Technical Specialist and L3 technical point of contact for complex enterprise backup, recovery and application\-related issues across IDrive Backup, Complete & Restore, IDrive e2, RemotePC and Bare Metal Restore\. • Lead functional, regression, integration, system, UAT, interoperability, migration and disaster recovery testing across Windows, macOS, Linux, iOS, Android and NAS environments\. • Own complex customer escalations from issue reproduction and technical investigation through RCA, defect management, Engineering escalation, fix validation and closure\. • Design and execute end\-to\-end backup, restore and disaster recovery test scenarios, validating data integrity and recovery reliability\. • Test application\-aware backup and recovery workflows involving SQL Server, VMware and Microsoft Exchange, including granular mailbox/item\-level recovery\. • Reproduce complex customer issues, perform detailed application/server log analysis and create actionable Jira defects with clear technical evidence\. • Validate Engineering fixes through functional and regression testing before production releases\. • Investigate failures across application, configuration, permissions, connectivity, network, storage and backend services\. • Provide technical direction and mentoring to L2/L3 support and QA engineers on troubleshooting, test methodology, log analysis and defect isolation\. • Identify recurring defects, perform root cause analysis and recommend permanent corrective and preventive actions\. • Collaborate closely with QA, Engineering, Product Management and Customer Success to improve product quality, stability and release readiness\. • Support end\-to\-end Complete & Restore workflows, including failed, incomplete and interrupted restore scenarios\. • Troubleshoot backup, restore, synchronization and application issues across enterprise customer environments\. • Act as a technical escalation owner for high\-severity incidents while maintaining SLA commitments and clear stakeholder communication\. • Contribute to continuous improvement of QA processes, troubleshooting methodologies, test coverage and product reliability\. • Mentor junior engineers and support teams on product workflows, technical investigation, customer communication and escalation best practices\.

## Location

Bengaluru

## AI stack

claude

openai

ChatGPT

## Work experience

Senior QA Technical Specialist \| Enterprise Cloud Backup Support \| Backup and Restore\|\| at IDrive Software Pvt\. Ltd\., Sep 2020 \- Present · 6 yrs 3 mos, Bengaluru, • Delivered Technical account management for enterprise backup, cloud storage and business\-critical products, handling complex customer issues through resolution • Delivered L3/L4 technical support for enterprise backup, cloud storage and business\-critical applications, owning complex customer issues from investigation through resolution\. • Investigated backup, restore, synchronization, storage and cloud\-related incidents using log analysis, technical troubleshooting and root\-cause analysis\. • Supported enterprise environments involving AWS S3, S3\-compatible storage, iDrive and bare\-metal recovery\. • Managed enterprise support tickets from initial investigation through resolution while maintaining SLA adherence and coordinating escalations\. • Used ServiceNow/Jira\-based ticketing and case\-management workflows to document incidents, track defects and maintain resolution history\. • Validated backup and restore workflows, storage operations, synchronization and data\-integrity scenarios across enterprise environments\. • Collaborated with Engineering, QA, Product Management and Customer Success teams to reproduce customer issues, validate fixes and support production releases\. • Performed functional, regression, integration, API and UAT validation to verify product fixes and production readiness\. • Supported AWS S3 and S3\-compatible storage integrations, troubleshooting access, connectivity, configuration and data\-integrity issues\. • Prepared technical documentation, troubleshooting procedures and knowledge articles to improve enterprise support efficiency\. • Participated in release and deployment validation activities, ensuring resolved product issues were verified before production implementation\.

Backup analyst at IDrive Software Pvt\. Ltd\., 2021 \- 2026 · 5 y, Bengaluru, • Served as L3 technical support engineer and technical point of contact for enterprise users of IDrive Backup, Complete & Restore, IDrive e2, RemotePC and Bare Metal Restore\.

Senior Technical Support Engineer at IDrive Software Pvt\. Ltd\., 2020 \- 2026 · 6 yrs, • Provided advanced L2/L3 support for IDrive Backup, IDrive e2, BMR, Disk Image, Complete & Restore, RemotePC, and cloud\-to\-cloud backup\. • Investigated backup and restore failures, incomplete restores, interrupted transfers, synchronization errors, storage access failures, and infrastructure connectivity issues\. • Performed application log analysis and RCA; reproduced defects, escalated to Engineering, and verified permanent fixes through regression and production testing\. • Validated backup, restore, migration, and disaster recovery workflows involving VMware, Hyper\-V, Microsoft Exchange, SQL Server, Windows, Linux, macOS, and NAS\. • Compared Commvault\-related S3 storage configurations with IDrive e2 endpoints, buckets, permissions, connectivity, and object\-operation compatibility\. • Supported S3\-compatible cloud storage migrations; verified object counts, checksums, restore outcomes, and data integrity\. • Used PowerShell and Bash for troubleshooting, diagnostic checks, and repeatable operational support workflows\. • Investigated storage utilization, transfer performance, retention behavior, and backup health; applied capacity planning and storage tiering concepts\. • Supported cloud backup modernization and integration testing for S3\-compatible storage and cloud recovery workflows\. • Owned critical incidents, SLA updates, and technical escalations; collaborated with Cloud, Storage, Infrastructure, Security, QA, Engineering, Product, and DevOps teams\. • Created SOPs, recovery runbooks, troubleshooting documentation, and knowledge articles; mentored junior engineers\.

Analyst at IDrive Inc\., 2014 \- 2020 · 6 yrs, • Provided L2/L3 backup and recovery application support, investigating failed jobs, restore errors, backup scheduling, connectivity problems, and data recovery concerns\. • Validated incremental backups, file recovery, disaster recovery workflows, and application behavior across supported operating systems\. • Performed functional, regression, integration, compatibility, smoke, and UAT testing; recorded defects and verified fixes\. • Analyzed application logs, documented RCA findings, escalated complex cases, and maintained troubleshooting procedures to reduce repeat incidents\. • Supported onboarding, backup configuration, licensing, enterprise customer communication, and technical training\. • Created support documentation, SOPs, and knowledge base articles; mentored junior support engineers\.

Technical Support Engineer at MphasiS an HP Company, Jan 2010 \- Jun 2013 · 3 yrs 6 mos, • Delivered L1/L2 technical support to enterprise users through phone, email, chat and remote\-support channels\. • Diagnosed and resolved Windows operating system, Microsoft Outlook, desktop hardware and peripheral\-related issues\. • Troubleshot LAN, broadband, Wi\-Fi and router connectivity issues, including basic NAT and firewall configuration\. • Managed incidents through structured ticketing workflows while maintaining resolution documentation and escalation procedures\. • Coordinated complex technical issues with higher\-level support teams to ensure timely resolution\.

Technical Support Engineer at Mphasis \(HP Company\), 2010 \- 2013 · 3 yrs, • Delivered L1/L2 technical support for Windows, Microsoft Outlook, hardware, and end\-user systems\. • Troubleshot Wi\-Fi, broadband, LAN, routers, NAT, firewall, and connectivity issues; documented incidents and coordinated escalations\. • Provided user guidance and knowledge sharing while supporting service\-level commitments\.

## Education

Bachelor's degree, Computer Science, bangalore university

[View the original profile](https://tal.club/meet/harish-babu-v-1)

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