Headline

Senior Product Manager / Product Owner | CRM, Order Management & API Integration | Digital Transformation | Telecom BSS/OSS | Salesforce, Siebel, RPA | Agile | CSPO | CCBA

About

Senior Business Analyst/Product Owner with 15+ years of experience in IT delivering digital transformation, CRM, and Order Management. Proven expertise in requirement analysis, solution design, digital transformation, and end-to-end delivery across agile and waterfall models. Strong background in software development in Siebel, enabling seamless collaboration between business and technical teams. Key Skills & Expertise: Technical - Siebel, SQL, PL/SQL Platforms – Siebel, Salesforce, Oracle RODOD Omni-Channel Journeys – Retail, Contact Center, Self-Care, Partner Channels Integration & Automation – API design/integration, RPA (UiPath) Program Delivery – Digital transformation, backlog refinement, cross-functional team leadership Tools & Methods – JIRA, Confluence, SQL, Agile, Waterfall, Business Process Mapping Achievements: Delivered multiple digital transformation programs improving customer journeys in B2B and B2C telecom. Enabled RPA automation saving 1000+ manual hours annually. Developed custom barcode scanner functionality within Siebel, eliminating the need for third-party tools and saving ~$12 in license fees per user. Certified in Cloud (OCI, AWS), Scrum Product Ownership, and Business Analysis (IIBA), with a track record of delivering scalable, future-ready solutions.

Location

Bengaluru

AI stack

antigravity

github copilot

notebooklm

githubcopilot

ChatGPT

Work experience

Senior Product Manager at Future Focus Infotech Private Limited, Jan 2026 - Present · 10 mos

Senior Business Analyst at Covalense Digital, Apr 2025 - Oct 2025 · 7 mos, Bengaluru, Karnataka, India

Associate Manager at Accenture, Jun 2021 - Mar 2025 · 3 yrs 10 mos

Team Lead at Accenture, Nov 2016 - Jun 2021 · 4 yrs 8 mos

Senior Software Engineer at Accenture, Jun 2014 - Oct 2016 · 2 yrs 5 mos, Bengaluru Area, India

System Engineer at Tata Consultancy Services, Mar 2010 - Jun 2014 · 4 yrs 4 mos, Bangalore, Worked as Siebel CRM Developer. Expertise in Configuration, Scripting and Workflows and Siebel EIM

Education

Bachelor of Engineering (B.E.), Electronics and Communications Engineering, Malnad College of Engineering

Jawahar Navodaya Vidyalaya - JNV