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Harikrishna VR

Technical Program Manager | Digital Transformation & AI Leader | Driving Cost Optimization & Revenue Growth | AI, Salesforce & Integration Programs | Automotive & Global Enterprise Solutions | Ex-TCS & Toyota

Bengaluru

18+ years of work experience

Intel Corporation
Oct 20232 yrs 7 mosPresent

Bengaluru, Karnataka, India · Hybrid

- Guided a 25‑member global integration team supporting a mission‑critical SAP S/4HANA transformation, ensuring alignment between business strategy, architecture, and delivery execution. - Provided strategic oversight for the planning and delivery of 1400+ enterprise integrations, driving predictable outcomes through strong stakeholder influence and vendor leadership. - Established and enforced quality governance, ensuring timely approvals across all gates and preventing non‑standard or high‑risk deployments into production environments. - Partnered with senior business and IT leaders to align integration roadmaps with organizational priorities, optimizing cost, delivery velocity, and long‑term scalability. - Championed a culture of automation, innovation, and continuous improvement, enabling teams to adopt modern delivery practices that significantly improved time‑to‑market. - Built transparent reporting frameworks and governance structures, strengthening executive visibility, risk management, and decision‑making across program phases. - Acted as a trusted advisor to cross‑functional teams, fostering collaboration, resolving delivery bottlenecks, and ensuring seamless execution of complex, multi‑vendor initiatives.
Intel Corporation
Aug 20221 yr 3 mosOct 2023

Bengaluru, Karnataka, India · Hybrid

- Planned and executed the delivery roadmap for a 20+ member development team, enabling foundation‑layer buildout for Supply Chain and Sales & Marketing business functions. - Removed delivery roadblocks by coordinating with external engineering, architecture, and platform teams, ensuring uninterrupted progress across workstreams. - Designed, developed, and deployed 70+ HANA foundation views, enabling scalable reporting through reusable and consumption‑layer data models. - Conducted deep‑dive workshops with Sales & Marketing stakeholders to create accurate data mapping sheets, ensuring alignment between business requirements and technical design. - Supported key program deliverables including rebate computation, automated customer onboarding, and purchase order data management, improving operational efficiency and data accuracy. - Established a structured ideation and innovation process with principal engineers to prioritize and implement high‑value data management improvements. - Enabled Rev-Trac integration with HANA, automating migration of stored procedures and views across the HANA landscape and strengthening deployment governance
Tata Consultancy Services
Dec 20183 yrs 9 mosAug 2022

Bengaluru, Karnataka, India

Project 1: Transforming end-to-end customer journey from sales to aftersales in enabling D2C commerce business model ▪ Crafted the business model focusing on customer journeys in a D2C business. Mapped various salesforce clouds like sales, service, commerce and field Service lightning to solve the customer journey ▪ Conducted discovery sessions to map the salesforce functionalities against the business model. Designed GDPR, multi-currency and multilingual legal requirements for EMEA market ▪ Prepare discovery and implementation plans using agile methodology with challenging lead time for 6 months for phase 1 (sales and service cloud) and 9 months for phase 2 (commerce | FSL) ▪ Orchestrate with multiple business analysts and establish seamless documentation process to capture requirements, management them and deliver the same. ▪ Created features and craft precious user stories in Jira which can be achieved by development team. Prepare content for demo calls to showcases the features for client and obtain signoff for stories ▪ Support development team in debriefing the requirements and evaluating the solution configured or apex code written in salesforce ▪ Demonstrate the solution to customer and support in completion of user acceptance test. Track and monitor the progress of UAT. Obtain signoff from customer. Review the deployment check list prepared and support in smooth go live (both technical and business) Project 2: Commerce cloud implementation for subscription management business model ▪ Drafted business requirements for eCommerce solution implementation for a key tire manufacturer to establish a recurring business model with ensuring the increase in sales and expanding customer base ▪ Solutionize SAP Commerce Cloud to manage the subscription business model with seamless customer experience in purchasing the personalized packages and dynamic pricing of products ▪ Ensure seamless Implementation of the application with no Biz downtime
Tata Consultancy Services
Nov 20153 yrs 1 moNov 2018

Auburn Hills, Michigan

Project 1: Transforming client’s call center operations from legacy and multiple systems to single cloud-based solutions ▪ Plan and conducted global workshops for designing the harmonized business process for customer contact center in various market like USA, Canada, Mexico and EMEA covering 32+ global functionalities like multi language, omni channel, email to case, web to case etc ▪ Build the mockup screen in salesforce service cloud to demonstrate the future state of UI that will be implemented to manage operations to client ▪ Support development team in customizing business rules in service cloud for case management, automated case routing and assignment, multi-level case escalation ▪ Develop end-to-end business scenarios which will be tested during user acceptance testing. Co ordinated with Testing team during testing phase and validated that business requirements are achieved ▪ Conduct UAT sessions and explain the features and usability of the solution developed to client. Ensure the on-time completion of UAT sessions as planned (4 weeks) ▪ Facilitate defect triage and support team in bug fixing and re-testing the changes along with customer Project 2: Centralized recall management for world’s first US automaker ▪ Design the new best in call recall management process for effective and quicker compliance achievement by conducting discovery sessions across 9 departments globally ▪ Demonstrated to-be process with multiple customer touchpoints to ensure awareness of global recalls of the vehicles to customer ▪ Configure the marketing cloud solution to manage recalls for clients and send information to customers via touchpoints like SMS, email, direct mailer. ▪ Enabled personalized email communication to customers about the recall ▪ Design dashboard to indicate the key metrics in the salesforce Einstein like recall completion rate, Demographic view of recall across USA, active recall target customer etc
Tata Consultancy Services
Jan 20141 yr 10 mosOct 2015

Greater Bengaluru Area

- Configured SAP modules to align with client business operations, ensuring seamless process adoption and system usability. - Designed end‑to‑end business processes with clear SAP configuration points, enabling faster decision‑making on customization and solution fit. - Collaborated with onsite teams to gather detailed requirements and authored 25+ Functional Specification (FS) documents used for successful development and implementation. - Conducted functional testing and validation of custom code across 25+ business functions, ensuring all enhancements met business and compliance requirements. - Delivered client demos showcasing newly developed features, earning recognition for clarity, solution quality, and business alignment. - Built a SAP Fiori Proof of Concept (PoC) demonstrating mobile‑based approval workflows, improving user experience and showcasing modern SAP UX capabilities.
Toyota Kirloskar Motor Pvt Ltd
Aug 20085 yrs 6 mosJan 2014

Bengaluru, Karnataka, India

· Team member in drafting business requirements for Toyota’s Central dealer Management System (DMS) to manage Toyota dealers’ daily operations · Perform functional testing of the software solution developed (CTDMS) by the vendor and ensure Toyota standards are met · Establish master data in service, service parts business area, which enabled operational efficiency at dealership. · Nurture the after sales resources at Toyota dealers [120+] across India to seamlessly perform operations in systems via periodic training at site and conference call meeting with dealership management ·Design and develop a prototype of MIS dashboards to monitor the health of dealer operations in the after sales area · Steer the vendor team to keep focus on delivering the Next Gen Warehouse management tool, MIS reporting, Smart Warranty and Dealer Portal Systems

Education

Master of Business Administration (M.B.A.), Retail Management

Manipal university

20132 yrs2015
New Horizon College of Engineering

BE, Mechanical

New Horizon College of Engineering

20034 yrs2007

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Headline

Technical Program Manager | Digital Transformation & AI Leader | Driving Cost Optimization & Revenue Growth | AI, Salesforce & Integration Programs | Automotive & Global Enterprise Solutions | Ex-TCS & Toyota

About

MBA‑qualified Technical Program Manager with 17 years of experience in digital transformation, enterprise integrations, Salesforce consulting, eCommerce, D2C strategy, and AI‑enabled delivery optimization. My academic background in Retail Management and Mechanical Engineering fuels my interest in business strategy, technology modernization, and customer‑centric digital solutions. I’ve worked across automotive, consulting, and technology industries, supporting clients in India, Europe, and North America. My experience includes leading 1400+ integrations, driving $5M quarterly cost savings, enabling 4x delivery acceleration through AI and Generative AI, and designing end‑to‑end business models across Salesforce Sales, Service, Commerce, and Field Service Lightning. I’ve held roles such as Program Manager, Product Owner, Scrum Master, Business Consultant, Business Analyst, and SAP Functional Consultant, giving me deep expertise in process optimization, stakeholder management, presales, and global delivery. I’m now focused on senior roles in Program Management, Business Relationship Management (BRM), and Digital Transformation within global product organizations. My goal is to drive enterprise‑wide modernization, build future‑ready digital capabilities, and deliver measurable outcomes through AI, integrations, and scalable business architectures.

Location

Bengaluru

Work experience

Technical Program Manager at Intel Corporation, Oct 2023 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India · Hybrid, - Guided a 25‑member global integration team supporting a mission‑critical SAP S/4HANA transformation, ensuring alignment between business strategy, architecture, and delivery execution. - Provided strategic oversight for the planning and delivery of 1400+ enterprise integrations, driving predictable outcomes through strong stakeholder influence and vendor leadership. - Established and enforced quality governance, ensuring timely approvals across all gates and preventing non‑standard or high‑risk deployments into production environments. - Partnered with senior business and IT leaders to align integration roadmaps with organizational priorities, optimizing cost, delivery velocity, and long‑term scalability. - Championed a culture of automation, innovation, and continuous improvement, enabling teams to adopt modern delivery practices that significantly improved time‑to‑market. - Built transparent reporting frameworks and governance structures, strengthening executive visibility, risk management, and decision‑making across program phases. - Acted as a trusted advisor to cross‑functional teams, fostering collaboration, resolving delivery bottlenecks, and ensuring seamless execution of complex, multi‑vendor initiatives.

Product Owner at Intel Corporation, Aug 2022 - Oct 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India · Hybrid, - Planned and executed the delivery roadmap for a 20+ member development team, enabling foundation‑layer buildout for Supply Chain and Sales & Marketing business functions. - Removed delivery roadblocks by coordinating with external engineering, architecture, and platform teams, ensuring uninterrupted progress across workstreams. - Designed, developed, and deployed 70+ HANA foundation views, enabling scalable reporting through reusable and consumption‑layer data models. - Conducted deep‑dive workshops with Sales & Marketing stakeholders to create accurate data mapping sheets, ensuring alignment between business requirements and technical design. - Supported key program deliverables including rebate computation, automated customer onboarding, and purchase order data management, improving operational efficiency and data accuracy. - Established a structured ideation and innovation process with principal engineers to prioritize and implement high‑value data management improvements. - Enabled Rev-Trac integration with HANA, automating migration of stored procedures and views across the HANA landscape and strengthening deployment governance

Business Consultant at Tata Consultancy Services, Dec 2018 - Aug 2022 · 3 yrs 9 mos, Bengaluru, Karnataka, India, Project 1: Transforming end-to-end customer journey from sales to aftersales in enabling D2C commerce business model ▪ Crafted the business model focusing on customer journeys in a D2C business. Mapped various salesforce clouds like sales, service, commerce and field Service lightning to solve the customer journey ▪ Conducted discovery sessions to map the salesforce functionalities against the business model. Designed GDPR, multi-currency and multilingual legal requirements for EMEA market ▪ Prepare discovery and implementation plans using agile methodology with challenging lead time for 6 months for phase 1 (sales and service cloud) and 9 months for phase 2 (commerce | FSL) ▪ Orchestrate with multiple business analysts and establish seamless documentation process to capture requirements, management them and deliver the same. ▪ Created features and craft precious user stories in Jira which can be achieved by development team. Prepare content for demo calls to showcases the features for client and obtain signoff for stories ▪ Support development team in debriefing the requirements and evaluating the solution configured or apex code written in salesforce ▪ Demonstrate the solution to customer and support in completion of user acceptance test. Track and monitor the progress of UAT. Obtain signoff from customer. Review the deployment check list prepared and support in smooth go live (both technical and business) Project 2: Commerce cloud implementation for subscription management business model ▪ Drafted business requirements for eCommerce solution implementation for a key tire manufacturer to establish a recurring business model with ensuring the increase in sales and expanding customer base ▪ Solutionize SAP Commerce Cloud to manage the subscription business model with seamless customer experience in purchasing the personalized packages and dynamic pricing of products ▪ Ensure seamless Implementation of the application with no Biz downtime

Business Analyst at Tata Consultancy Services, Nov 2015 - Nov 2018 · 3 yrs 1 mo, Auburn Hills, Michigan, Project 1: Transforming client’s call center operations from legacy and multiple systems to single cloud-based solutions ▪ Plan and conducted global workshops for designing the harmonized business process for customer contact center in various market like USA, Canada, Mexico and EMEA covering 32+ global functionalities like multi language, omni channel, email to case, web to case etc ▪ Build the mockup screen in salesforce service cloud to demonstrate the future state of UI that will be implemented to manage operations to client ▪ Support development team in customizing business rules in service cloud for case management, automated case routing and assignment, multi-level case escalation ▪ Develop end-to-end business scenarios which will be tested during user acceptance testing. Co ordinated with Testing team during testing phase and validated that business requirements are achieved ▪ Conduct UAT sessions and explain the features and usability of the solution developed to client. Ensure the on-time completion of UAT sessions as planned (4 weeks) ▪ Facilitate defect triage and support team in bug fixing and re-testing the changes along with customer Project 2: Centralized recall management for world’s first US automaker ▪ Design the new best in call recall management process for effective and quicker compliance achievement by conducting discovery sessions across 9 departments globally ▪ Demonstrated to-be process with multiple customer touchpoints to ensure awareness of global recalls of the vehicles to customer ▪ Configure the marketing cloud solution to manage recalls for clients and send information to customers via touchpoints like SMS, email, direct mailer. ▪ Enabled personalized email communication to customers about the recall ▪ Design dashboard to indicate the key metrics in the salesforce Einstein like recall completion rate, Demographic view of recall across USA, active recall target customer etc

IT Business Analyst at Tata Consultancy Services, Jan 2014 - Oct 2015 · 1 yr 10 mos, Greater Bengaluru Area, - Configured SAP modules to align with client business operations, ensuring seamless process adoption and system usability. - Designed end‑to‑end business processes with clear SAP configuration points, enabling faster decision‑making on customization and solution fit. - Collaborated with onsite teams to gather detailed requirements and authored 25+ Functional Specification (FS) documents used for successful development and implementation. - Conducted functional testing and validation of custom code across 25+ business functions, ensuring all enhancements met business and compliance requirements. - Delivered client demos showcasing newly developed features, earning recognition for clarity, solution quality, and business alignment. - Built a SAP Fiori Proof of Concept (PoC) demonstrating mobile‑based approval workflows, improving user experience and showcasing modern SAP UX capabilities.

Sr officer - Dealer Management Systems at Toyota Kirloskar Motor Pvt Ltd, Aug 2008 - Jan 2014 · 5 yrs 6 mos, Bengaluru, Karnataka, India, · Team member in drafting business requirements for Toyota’s Central dealer Management System (DMS) to manage Toyota dealers’ daily operations · Perform functional testing of the software solution developed (CTDMS) by the vendor and ensure Toyota standards are met · Establish master data in service, service parts business area, which enabled operational efficiency at dealership. · Nurture the after sales resources at Toyota dealers [120+] across India to seamlessly perform operations in systems via periodic training at site and conference call meeting with dealership management ·Design and develop a prototype of MIS dashboards to monitor the health of dealer operations in the after sales area · Steer the vendor team to keep focus on delivering the Next Gen Warehouse management tool, MIS reporting, Smart Warranty and Dealer Portal Systems

Education

Master of Business Administration (M.B.A.), Retail Management, Manipal university

BE, Mechanical, New Horizon College of Engineering