Headline

Senior Quality Assurance Analyst @ Wells Fargo | MBA, Finance and Marketing

About

Senior Quality Assurance Analyst at Wells Fargo with a Master of Business Administration in Finance and Marketing from Chaitanya Bharathi Institute of Technology. Currently focused on maintaining quality benchmarks in home lending operations, ensuring regulatory compliance, and aligning processes with client requirements during high-volume business periods. Collaborates with business and operations teams to identify process gaps, improve underwriting quality standards, and provide strategic recommendations to enhance efficiency and accuracy. Skilled in root cause analysis, loan file review, and documentation validation to support precise credit decisions and operational improvements.

Location

Hyderabad

Work experience

Senior Quality Assurance Analyst at Wells Fargo, Oct 2022 - Present · 3 yrs 10 mos, Hyderabad, Telangana, India, Ensure adherence to quality standards and client requirements across home lending operations Conduct Root Cause Analysis (RCA) to identify process gaps and drive improvements Partner with business and operations teams for process enhancements and updates Participate in LOB partnership calls and cascade key updates to teams Maintain quality benchmarks during high-volume operations Provide strategic recommendations to improve process efficiency and accuracy Reviewed loan files for data accuracy and policy alignment, supporting underwriting quality standards Identified underwriting-related gaps in income calculation, documentation, and eligibility assessment

Research Remediation Analyst – 2 at Wells Fargo, Nov 2020 - Sep 2022 · 1 yr 11 mos, Bengaluru, Karnataka, India, Investigated complex loan discrepancies and performed end-to-end remediation Ensured compliance with investor, insurer, and regulatory guidelines Analyzed loan data to identify errors in interest, payments, and account details Executed corrective actions including adjustments and issue resolution Supported audit readiness through detailed documentation and reporting Reviewed borrower profiles and financial data to validate eligibility and underwriting decisions Assessed income, assets, and documentation discrepancies impacting loan underwriting outcomes

Esclations representative at Wells Fargo, Jul 2018 - Oct 2020 · 2 yrs 4 mos, Hyderabad, Telangana, India, Managed and resolved high-priority escalations, ensuring timely and compliant resolutions Conducted in-depth research and gathered supporting documentation for claim files Coordinated with cross-functional and global stakeholders to resolve complex issues Published BOD/EOD reports on case status and performance Ensured adherence to compliance standards to prevent financial loss Facilitated process walkthroughs with stakeholders Reviewed loan documentation and borrower details to support accurate decision-making Escalated underwriting-related discrepancies impacting loan approvals and processing timelines

Intern at Wayside Financial, May 2017 - Jun 2018 · 1 yr 2 mos, India, Assisted in loan file review, underwriting support, and documentation verification to ensure accuracy and compliance. Performed data validation and discrepancy analysis to support error-free loan processing. Prepared and organized loan files and reports, ensuring timely processing and audit readiness. Gained hands-on exposure to home lending lifecycle, underwriting, and financial operations.

Education

Master of Business Administration, Finance and Marketing, Chaitanya Bharathi institute of technology