Hariharasudhan Venkatachalam
25+ Deal Proposals Per Quarter | Deal Strategy & Sales Enablement | Product Ops | Business Development | GTM | Value Engineering | Enterprise Playbooks for Growing Teams.
Greater Bengaluru Area
20+ years of work experience
Jul 20241 yr 6 mosDec 2025
Bangalore Urban, Karnataka, India
Rev Ops | Deal Strategy | GTM Operations | Q2C | Program Management | Business Transformation
Partnered with sales leadership to structure and advance strategic deals across SAP's services portfolio.
Managed 25+ deal proposals per quarter for strategic SAP offerings (LeanIX, Signavio, WalkMe, Transformation Preparation Services), spanning deal sizes from €75K to €800K+ including professional services and custom engineering engagements.
Drove the TPS (Transformation Preparation Services) board initiative, managing 135+ cloud deals across APJ, EMEA, MEE, and Americas—coordinating with Account Executives and SAEs across all four regions to progress deals from initial outreach through order booking.
Streamlined end-to-end deal operations—from opportunity creation to closure—standardizing deal structuring, eliminating pipeline inconsistencies, and strengthening cross-functional governance across all four regions.
Resolved complex contract queries by partnering with Services Sales, GTM, and Account Management teams, unblocking stalled deals and ensuring on-time closure during high-pressure quarter-end cycles.
Automated staffing workflows and optimized internal processes, reducing manual effort and enabling faster execution cycles across quarter-end deal surges.
Developed stakeholder dashboards supporting QBR reporting, enabling data-driven pipeline visibility and performance tracking.
Jul 20241 yr 6 mosDec 2025
Managed 25+ deal proposals per quarter for SAP Business Transformation Platforms and Transformation Preparation Services (TPS), spanning professional services and custom engineering. Drove TPS board initiative across APJ, EMEA, MEE, and Americas—coordinating AEs and SAEs to progress 135+ cloud deals from outreach to order booking. Authored deal playbooks equipping Account Executives with structured positioning and objection-handling guidance; standardized deal structuring and unblocked stalled deals during quarter-end cycles. Automated staffing workflows and built stakeholder dashboards tracking win rates, deal velocity, and pipeline conversion—enabling data-driven decisions for senior leadership. Created enablement content in SAP Enable Now supporting onboarding, process standardization, and knowledge transfer across business workflows.
Mar 20177 yrs 5 mosJul 2024
Bengaluru, Karnataka, India
Owned the support experience for SAP Learning Hub (learning.sap.com)—a platform scaling toward 1M external active learners globally.
Owned process design and customer experience across the support lifecycle, driving alignment between Product, Customer Service, and Engineering teams—resolving 1,500+ tickets annually with zero escalations.
Acted as liaison between Support Execution and Product Managers/Product Owners, prioritizing support-driven feature requests and presenting them before PI Planning to ensure customer pain points shaped the product roadmap.
Led end-to-end process redesign, reducing issue resolution time from 9 business days to 1 day, eliminating a 70% issue backlog, and significantly improving customer satisfaction.
Established a structured issue management framework that standardized response times, clarified ownership, and improved resolution consistency—adopted as the operating model across the LSC organization.
Led the ONE Customer Support workstream for LSC, onboarding cross-functional teams (Content Deployment, Product Learning, QA) and running knowledge-sharing sessions for Escalation Managers.
Drove adoption of new processes by leading training and onboarding initiatives; collaborated with Sales and Customer Engagement Executives (CEEs) to align solutions with customer needs.
Prepared and delivered enablement sessions for the L1 support team in Manila, ramping global first-level support capability on the SCC 365 platform.
Led the migration from LiveEngage to SCC 365 as L2 Point of Contact—drafting business requirements, coordinating with SCC 365, Sinch, AI & DevOps teams, and executing integration test plans across Build, Test, and Production.
Scaled the SSC 365 chatbot and Conversational AI into SAP Learning Hub and SAP C4C within a SAFe Agile framework, reaching tens of thousands of customer interactions and reducing manual support load.
Jan 20112 yrs 2 mosFeb 2013
Selected for SAP’s Global Business Incubator; assessed product-market fit, led audience segmentation workshops, and mapped supply chain workflows across retailers, distributors, and CPG stakeholders. Translated field research into product requirements using RICE/WSJF prioritization, accelerating delivery timelines by 20–30%; guided POS device UX for semi-literate operators. Defined and executed GTM strategies driving a 1,000+ store pilot deployment.
Sep 200610 yrs 7 mosMar 2017
Knowledge Management Competency Center – September 2006 to Dec 2010 & July 2013 to March 2017
Returned to KMCC in 2013 after completing the GANGES business incubation initiative.
Served as Value Engineering lead for SAP’s enterprise accounts—analyzing prospect business models, mapping pain points to SAP solutions, and building ROI-driven value propositions for C-level buyers to support renewals, subscription expansion, and revenue growth.
Delivered 100+ enterprise business cases within 24 months, earning a Wall of Fame nomination for outstanding contribution to customer engagement and deal support.
Drove customer reference development across accounts—establishing success metrics, tracking reference blockers, and converting satisfied customers into referenceable advocates that sales teams leveraged to accelerate pipeline progression.
Created emerging-market intelligence briefings for SAP C-suite—synthesizing macro and microeconomic data into actionable insights that informed market-entry and investment decisions.
Managed a 10-member TCS vendor team in Bangalore—overseeing onboarding, performance, and delivery coordination to ensure high-quality output and consistent stakeholder engagement.
Feb 20051 yr 8 mosSep 2006
Chennai, Tamil Nadu, India
Drove Business Intelligence product sales, consistently exceeding revenue targets and securing multiple $50K+ deals through effective deal strategy, negotiations, and value-based selling.
Engaged enterprise customers through consulting-led discussions and tailored demos, aligning product capabilities with business needs to drive adoption, retention, and account expansion.
Developed strategic partnerships with OEMs, resellers, and technology partners, leveraging market segmentation insights to expand reach and strengthen go-to-market effectiveness.
Owned the feedback loop between customers, Product Management, and Engineering—evaluating whether customer requirements aligned with the product roadmap or required custom delivery based on deal size, and coordinating end-to-end to ensure solution feasibility and timely execution.
Feb 20051 yr 8 mosSep 2006
Drove BI product sales, consistently exceeding targets; secured multiple $50K+ deals through value-based selling and owned the feedback loop between customers, PM, and Engineering.
Education
PGDBA, Marketing
ITM Group of Institutions
20022 yrs2004
Bachelor of Science, Computer Science
Alpha Arts and Science College, Chennai
19993 yrs2002
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