Headline

SAP-ATLAS | ITSM | Pega |Middleware Tomcat admin| Splunk admin

About

Dedicated IT professional with 3.8 years of experience in IT Service Management (ITSM), ticket handling, incident management, and production environment testing. Proven expertise in server management, system monitoring, and maintaining SOP/SOO documentation for smooth operational continuity. Started career with Infosys (2022–2024) as a Senior Systems Associate on the Molina Healthcare project, gaining hands-on experience in Middleware and Splunk administration, application performance tuning, and Pega system support. Currently employed with HCL Technologies as a Senior Analyst on the SAP ATLAS project, providing end-to-end technical and production support, CFR coordination, and managing S2D to decommission processes using SAP ATLAS tools. Strong background in global customer engagement, root cause analysis, and ensuring SLA compliance. In addition to core technical functions, also contributes as a Project Coordinator, facilitating daily sync calls, ticket reviews, and cross-functional communication to maintain consistent service delivery and operational excellence. Key Skills: ITSM Ticketing & Incident Management ServiceNow & JIRA Splunk Administration & Log Monitoring Middleware Administration (Tomcat, Apache, Linux) Application Monitoring using AppDynamics Pega Administration Server & Production Environment Management SAP ATLAS Tools (S2D to Decommission Process) Root Cause Analysis & Performance Optimization SOP/SOO Documentation & CFR Coordination Cross-Team Collaboration & Project Coordination Would you like me to make a shorter version (under 200 words) optimized specifically for the Naukri “Profile Summary” text box, which has a character limit?

Location

Bengaluru

Work experience

Customer Service Consultant at SAP, Nov 2024 - Present · 1 yr 7 mos

Senior Analyst at SAP, Nov 2024 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, Working as part of the SAP ATLAS ITSM team with 3.5 years of experience in the IT field, I support end-to-end processes including system provisioning, configuration, monitoring, and decommissioning (S2D). My role focuses on ensuring smooth service delivery, handling technical issues, coordinating with cross-functional teams, and maintaining compliance within the IT service management framework,also my role involves ticketing and incident management through Jira boards and ServiceNow, ensuring all tasks meet SLA requirements. I connect with end users for issue resolution, coordinate with CFR (Customer Facing Role) teams for approvals and escalations, and support smooth service delivery within the ITSM framework.

Senior System Associate at Infosys, Feb 2022 - Nov 2024 · 2 yrs 10 mos, Bengaluru, Working as PEGA admin and TOMCAT Admin with 2.5 years

Senior System Associate at Infosys, Feb 2022 - Nov 2024 · 2 yrs 10 mos, Bengaluru, Karnataka, India, I have 3 years of experience in ITIL and pega administration. Proven experience in patching activity and server monitoring using splunk. change management activity. Team player and committed to the work.

Senior System Associate at Infosys, Feb 2022 - Sep 2024 · 2 yrs 8 mos, Bengaluru, Working as PEGA admin and TOMCAT Admin with 2.5 years

System Engineer at Infosys, May 2024

Education

Master of Business Administration - MBA, Business Administration and Management, General, Adhiyamaan College of Education, Hosur