Headline

Loan Officer | KYC/AML Certified | Open to Singapore Relocation | S Pass Eligible

About

Motivated B.Com graduate with hands-on experience in finance, loan processing, and customer relationship management through roles at Tata Capital and New Opportunity Consultancy. Skilled in KYC verification, AML compliance, and backend financial operations, with a strong understanding of banking processes and microfinance systems. I have experience handling client interactions, processing loans efficiently, and ensuring compliance with financial regulations. Passionate about stock market analysis and continuously improving my knowledge in finance and trading. Currently looking for opportunities in finance, banking, or backend operations where I can contribute and grow.

Location

Arantangi

Work experience

Loan Officer at Tata Capital, Sep 2022 - Nov 2023 · 1 yr 3 mos, Arantangi, Tamil Nadu, India, Managed end-to-end loan origination pipeline for retail and microfinance clients, processing 50+ applications per month and maintaining a 95%+ approval accuracy rate. Conducted thorough KYC and AML due-diligence checks, ensuring 100% regulatory compliance across all sanctioned loan files per TCFSL guidelines. Collaborated with credit, legal, and operations teams to reduce average loan turnaround time by 20% through process streamlining and documentation standardisation. Gathered Voice-of-Customer (VoC) insights from 200+ clients to surface pain points in the application experience, directly influencing branch-level process improvements. Utilised MS Excel dashboards to track disbursement targets, portfolio health, and monthly KPIs, enabling data-driven performance reviews with senior management. Trained and mentored 3 junior officers on product knowledge, compliance protocols, and client servicing best practices.

Relationship Officer at New Opportunity Consultancy Pvt. Ltd., Mar 2022 - Sep 2022 · 7 mos, Arantangi, Tamil Nadu, India, Owned the full customer relationship lifecycle for a portfolio of 100+ SME clients, achieving a 90% client retention rate over the engagement period. Identified upsell and cross-sell opportunities by analysing client financial profiles, contributing to a 15% increase in revenue from existing accounts. Designed and delivered onboarding materials and product walkthroughs for new clients, reducing time-to-value by 30%. Coordinated between clients and internal operations to resolve service escalations within SLA, maintaining a consistent NPS improvement quarter-over-quarter.

Education

Bachelor of Commerce, Accounting, Alagappa University