Headline

Application Production Support Engineer | L2/L3 | Incident Management & RCA | Dynatrace, ELK, SQL, Linux | SRE Aspirant

About

Application Production Support Engineer with ~2 years of experience supporting 25+ enterprise BFSI applications in high-availability environments across SaaS, hybrid, and on-prem systems. Currently working in L2/L3 production support, specializing in incident management (P1–P4), major incident handling, and root cause analysis (RCA), ensuring SLA adherence and system reliability. Focused on proactive monitoring, faster incident triage, and reducing recurrence of production issues. Hands-on experience in monitoring and observability using Dynatrace and ELK, with strong expertise in log analysis, performance troubleshooting, and rapid incident resolution. Experienced across end-to-end production environments, including release validation, post-deployment monitoring, SSL/SSO management, patching, and vulnerability remediation. Proven ability to collaborate with Infrastructure, Database, DevOps, Security, and Vendor teams to resolve complex production issues. Exposure to regulated BFSI environments, supporting compliance and risk initiatives such as VICI, ACA, and CIAM assessments, along with remediation of security findings. Focused on improving operational efficiency through PowerShell automation and maintaining operational excellence via runbooks, SOPs, and knowledge base documentation. Currently transitioning towards Site Reliability Engineering (SRE), with a strong focus on observability, automation, performance optimization, and building scalable, resilient systems.

Location

Hosur

AI stack

cursor

github copilot

n8n

ollama

Work experience

Software Engineer at LTM, Jul 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India, Provide L2/L3 production support for 25+ enterprise BFSI applications across residential lending, mortgage, and core business domains, ensuring high availability and minimal downtime • Manage end-to-end incident lifecycle (P2–P4), performing deep diagnosis, impact analysis, and collaborating with L3 teams to drive faster resolution and prevent recurrence • Participate in P1 major incident bridges (MIM/MIRT), contributing to rapid service restoration and effective stakeholder communication • Monitor application health using Dynatrace and ELK, performing log analysis and proactively identifying anomalies to prevent production outages • Ensure SLA adherence by managing incident, problem, and change workflows via ServiceNow, maintaining operational excellence • Support SaaS, hybrid, and on-prem environments, ensuring stability across distributed enterprise systems • Assist in production releases through deployment validation, impact analysis, and post-release monitoring to ensure smooth rollouts • Troubleshoot and resolve issues related to SSL, SSO, and system configurations across multiple applications • Support patching, vulnerability remediation, and compliance initiatives (VICI, ACA), ensuring adherence to enterprise security standards • Collaborate with Infrastructure, Database, DevOps, Security, and Vendor teams to resolve complex production issues • Automate operational tasks using PowerShell, improving efficiency and reducing manual effort • Maintain runbooks, SOPs, and knowledge base documentation to improve operational consistency and reduce recurring incidents

Graduate Trainee at LTM, Apr 2024 - Jun 2024 · 3 mos, Navi Mumbai, Maharashtra, India

Intern at LTM, Feb 2023 - May 2023 · 4 mos, Remote

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur

Maharishi Vidya Mandir Higher Secondary School