Headline

Agile&Lean Practitioner|GIS Mapping|AI+HI Blended Solutions|Process Excellence|Client Management|Operations|Service Delivery|Abuse/Spam|Risk|Automation(RPA)|Project Management|Digital Operations|IIM-V(AI/ML)

About

A strategic project leader with 14+ years of experience driving end-to-end planning and execution using Lean and Agile methodologies. Expertise in leveraging AI/ML and service operations to deliver innovative solutions in Digital Operations, GIS mapping, research & analytics for Fortune-500 clients. Proven ability to create scalable solutions, enhance revenue, reduce costs, and improve customer satisfaction across multiple geographies and channels. Skilled in strategic planning, operational leadership, and process optimization to achieve cost reductions and efficiency.Implemented machine learning and automation to create scalable solutions and reduce risks. Led global teams in high-stakes environments, ensuring quality and timely delivery of services.

Location

Hyderabad

AI stack

aistudio

claude code

claude

gemini

notebooklm

Microsoft Copilot

Work experience

Service Delivery Manager at Wipro, Feb 2024 - Present · 2 y 8 mo, Hyderabad, Telangana, India, * Service Management Leadership: Led members of the service management team, achieving 97% SLA compliance and 98% client satisfaction scores. * Project Delivery & Management: Delivered projects worth $12M+ with 100% on-time delivery and <5% budget variance. * Revenue Growth & Business Development: Grew revenue by 8–12% YoY through upselling, contract renewals, and service expansion. * Margin Improvement & Process Optimization: Improved margins by 8–10% via automation, cross-skilling, and lean delivery practices. * Resource Management & Onboarding: Maintained 95%+ resource utilization and decreased time-to-productivity by 20% through focused recruitment and onboarding. * Continuous Improvement: Led continuous improvement programs yielding 15% efficiency gains across delivery operations.

Service Delivery Manager at Cognizant, Jun 2017 - Feb 2024 · 6 y 8 mo, Hyderabad Area, India, * Leading the development of a data-driven digital ecosystem using AI, ML, NLP, and RPA (UiPath). * Integrating real-time and historical data across multiple databases to deliver AI/ML-driven data analysis. * Generating predictive insights to enable informed strategic decisions that optimize the product roadmap and enhance user experience. * Collaborated with clients to create transformation roadmaps. * Led business analysis initiatives to design and implement scalable solutions for complex client challenges. * Defined business and technical requirements. * Delivered strategic recommendations to enhance operational efficiency and drive business performance. * Refined the customer journey from lead generation to acquisition by optimizing workflows. * Seamlessly integrated systems with legacy platforms. * Leveraged competitor research insights to elevate user experience, drive analysis and reduce operational costs. * Managed the entire project lifecycle from business case development to closure. * Performed in-depth reviews of contractual agreements, portfolio costs, forecasts, and accruals. * Ensured strict compliance with budgetary constraints and financial goals. * Led programs from discovery to deployment phases. * Implemented large-scale transformation programs and initiatives across functions. * Provided ongoing program support, vendor transition teams of 600FTE in Hyderabad and 200FTE in Manila, Kiev.

Senior Lead at GlobalLogic, Nov 2012 - May 2017 · 4 y 6 mo, Greater Hyderabad Area, * Facilitating Natural Language Processing (machine learning) projects to support Ticket Auto-Classify. * Supporting Ticket Auto-Propose response and supporting Auto-Respond with data entry. * Supporting Ticket Auto-Classify (ML) project to save ~1.5 min per correct classification, driving a 5% reduction in Tier 1. * Supporting Auto-Propose Response to achieve a 2.5% reduction in Tier 1. * Supporting Auto-Respond + Data Entry to achieve a 2.5% reduction in Tier 1. * Promoting a culture of process excellence, improvements, and best practices through the mentoring Lean Six Sigma improvement projects. * Deploying Operational Performance Management Systems across all business towers. * Implementing Lean Value Management Systems across all business towers. * Conducting waste hunts and removing Non-Value Add (NVA) through Yellow Belt Projects and Lean Management. * Visualizing data using Advanced Excel, Power BI, and Tableau. * Performing Data Analytics and Predictive Modeling using R and Python. * Deploying automation tools using UiPath * Set up offshore teams in Kuala Lumpur and Beijing

Feature writer at Red Magazine, Apr 2012 - Jun 2012 · 2 mo, Greater Visakhapatnam Area, People Interviewed: Sportsmen: Dale Steyn (RSA), Parthiv Patel(IND), Tanmay Mishra (Kenya). Industrialists:Mr.O.Naresh Kumar(CEO, Symbiosis Technologies),Mr.Ahmed Nadeem (CMD,APEPDCL) Have written and published articles on Power shortages and failures, have provided various suggestions for minimizing power consumption

Customer Service Executive at HSBC, Feb 2012 - Jul 2012 · 5 mo, Vizag, Managed customer support and banking services

Education

Executive Program, Machine Learning and Artificial Intelligence, Indian Institute of Management Visakhapatnam

Bachelor of Technology (B.Tech.), Information Technology, Jawaharlal Nehru Technological University, Kakinada

Public links

youtube.com: https://youtube.com/@haricharandas5266

github: https://github.com/haricharan1008-hcd