About
I love to dig into customer problems and solve them with modern technology and tools. My career narrative has evolved over time and will continue to do so. From being a Technical support Engineer in my first stint to making a pivot into the Customer service industry, I have garnered varied experiences that have made my learning and growth journey interesting. I have enjoyed many different positions throughout my career in Customer service, Product Support Engineer, Lead Product Expert-Software, leading the Beta test program, and as a Technical Trainer. My personal and professional experiences have taught me the following about myself: - I put the customer at the Center of all that I do. - I excel at the execution of big ideas with given constraints - My gut instinct is good but I seek data for my decisions - I love to win, but helping the team win gives me greater joy - I educate, refine and drive myself to be a better person - I am constantly learning because I never settle - I stay calm when faced with adversity - I always try to uplift others with new ideas, knowledge and by Training them. - I can be a great team player and an individual contributor at the same time.
Work experience
Lead Product Expert at Sphyrna, Sep 2019 - Present · 7 y, Hybrid
Senior Customer Experience Engineer at Sphyrna, On-site
Contact Center Specialist at Nuance Transcription Services India Private Limited, Aug 2018 - Sep 2019 · 1 yr 2 mos, Bengaluru Area, India, Online sales of Xfinity products to US customers, Chat process, Customer Service, Customer retention.
E-Service Associate at Hi-Power Support Center, Mar 2018 - Aug 2018 · 6 mos, Bengaluru Area, India, Gaming Support, Email process, Customer Service.
Technical Support Representative at Sutherland Global Service Limited, Sep 2015 - Feb 2017 · 1 yr 6 mos, Cochin Area, India, Technical Support, Troubleshooting, Customer Service, international chat process, documentation.
