Headline

Director of Engineering, Field Service Management @ ServiceNow | IIM Bangalore Alumni | Ex-Oracle | Leading Product Development Teams

About

IIM Bangalore Alumni and Engineering leader with over two decades of experience in product development, building high performing engineering teams, and delivering value to end customers. Possesses extensive expertise in creating enterprise business applications in areas such as Field Service Management (FSM), Customer Service, Order Management, and Service Contracts. Began career as a Software Engineer on the CARTOSAT satellite image processing project for the Indian Space Research Organization (ISRO). Spent over 15 years at Oracle, contributing to the development of various enterprise applications in the EBS suite and initiating Oracle Fusion projects like Service Logistics. Currently at ServiceNow, defining the future of enterprise software in the 21st century. In my current role, • Lead the engineering team for Field Service Management, with members in India and United States. • Bootstrapped the engineering team from zero to multiple scrum teams managed by several managers. • Delivered 8 out of 10 key differentiator features developed by the team, resulting in a tenfold increase in revenue. • Successfully managed mission-critical projects, including the NHS Scotland Covid-19 vaccination program and similar initiatives for other countries. (awarded 1 patent) • Ensured smooth go-lives and handled escalations for multiple customers. • Incubated and lead engineering scrum teams in other areas such as Order Management, Service Contracts, and Sales Agreements.

Location

Hyderabad

Work experience

Director of Software Engineering at ServiceNow, Jul 2019 - Present · 7 yrs, Hyderabad, Telangana, India

Director Of Product Development at Oracle, Jun 2004 - Jul 2019 · 15 yrs 2 mos

IT Engineer at CMC Limited, Jul 2002 - Jun 2004 · 2 yrs, Part of Software Development team at Indian Space Research Organization (ISRO), Ahmedabad for CARTOSAT-1 satellite.

Trainee at Gridcomp Software Pvt Ltd, Jun 2001 - Jul 2002 · 1 yr 2 mos, Developed a solution to bridge the gap between patient, healthcare provider and insurance provider by facilitating automatic EDI transaction according to HIPAA standards.

Education

Executive General Management Program, Indian Institute of Management Bangalore

Bachelor of Engineering - BE, Information Technology, Nirma Institute of Technology