Headline

Product Analyst @ Tricon Infotech | Working as Product Owner & Technical Product Manager | B2B SaaS · HR Tech · EdTech · Data Platforms | PSPO I (92.5%)

About

I turn ambiguous, data-heavy business problems into shipped product decisions. Most recently: a 4-week KPI diagnostic that reconciled a $30M+ revenue shortfall for a global veterinary healthcare network (1000+ hospitals) and I now lead the platform enhancements closing those leaks at the application level. My path into product wasn't conventional a hotel management degree, a retail stint, then a bet on myself that landed me in product at Tricon Infotech. Two years in, I've operated in Product Owner and Technical PM scope on every engagement: → Product ownership for PayWheel, Tricon's B2B HRMS SaaS (125+ customers) — customer discovery, backlog and requirement ownership, and cross-functional alignment across Sales, Customer Success, Finance, and Engineering, through the product's acquisition by greytHR → A/B experiments on onboarding and core user flows to drive adoption → WCAG 2.2 AA accessibility modernization for education platforms serving thousands of students (Fortune-500 US EdTech clients) → Turkey-region enterprise data migration (DataHub → Data Lake) for a global B2B events & intelligence company → Hands-on with AI: scoped an LLM-validated data reconciliation pipeline for a client diagnostic, plus an AI MVP proof of concept in EdTech What I bring: core PM craft (discovery, prioritization, PRDs, metrics) + technical depth (SQL, Databricks, root cause analysis, KPI loss bridges) + stakeholder muscle built on US/UK enterprise client work. Professional Scrum Product Owner I (PSPO I, 92.5%) · NextLeap Product Management Fellowship Outside work I build small products — most recently Yap Pass (yappass.vercel.app), a user-interview recruitment tool. Always happy to talk product, data, and AI.

Location

Bengaluru

AI stack

antigravity

claude code

claude

codex

gemini

hermesagent

Work experience

Product Analyst at Tricon Infotech, Apr 2026 - Aug 2026 · 4 mo, Bengaluru, Karnataka, India, Promoted from Associate Product Analyst. Operating in Product Manager scope, leading Tricon's product workstream for a global veterinary healthcare network's practice-management platform: • Leading platform enhancements in tandem with the client's product & business teams to close $5M+ of identified revenue leakage at the application level — order validation rules, appointment-status enforcement, and visit-capture workflow fixes. • Reconciled a $30M+ post-migration revenue shortfall to a $0-residual loss bridge in a 4-week diagnostic — defining 6 canonical executive KPIs and prioritizing 11 hypothesis-driven investigation streams across data engineering, analytics, and finance. • Designed matched-control + same-hospital pre/post causal analysis (200 paired hospitals); ruled out 5 loss hypotheses, including a metric error overstated 50–90x. • Scoped an AI-assisted, LLM-validated note-to-invoice reconciliation pipeline catching 6% missed billings.

Associate Product Analyst at Tricon Infotech, Apr 2024 - Apr 2026 · 2 yrs 1 mo, On-site, Operated in Product Owner scope across Tricon's own product and enterprise client engagements: • PayWheel HRMS : de facto Product Owner after the Senior PM's exit — kept 125+ B2B customers live with zero BAU disruption leading a 4-member team; contributed; ran A/B experiments on onboarding and core user flows; demoed the product to the acquirer's senior leadership and Tricon's CEO during acquisition diligence. • EdTech modernization (Fortune-500 US education clients): Product Owner for a WCAG 2.2 AA-compliant Ember.js → Angular re-platform serving thousands of students; scoped an AI MVP proof of concept; helped automate accessibility testing. • Global B2B events & intelligence client: delivered a Turkey-region data migration (DataHub → Data Lake) — requirements, stakeholder coordination, UAT.

Management Trainee at Aditya Birla Fashion and Retail Ltd., Jul 2023 - Oct 2023 · 4 mos, Noida, Uttar Pradesh, India, Spearheaded the turnaround of Pan India’s top-performing Van Heusen outlet at DLF Mall of India, Noida, during the Assistant Store Manager role: • Reversed annual degrowth of 9% to 5% annual growth within one year. • Achieved 120% of the monthly sales target in August 2023, contributing INR 5,00,000 in 28 days with personal sales at 110% target achievement. • Managed a team of 15 members, fostering high performance, team collaboration, and process efficiency. • Strengthened skills in sales management, customer relationship management, and strategic planning, contributing to exceptional brand representation and customer satisfaction.

Industrial Trainee at JW Marriott Mussoorie Walnut Grove Resort & Spa, Aug 2021 - Nov 2021 · 4 mos, Mussoorie, Uttarakhand, India

Education

Product Manager Fellowship, Product Management, Nextleap

Postgraduate Diploma in Business Administration, Finance, General, Symbiosis Centre for Distance Learning

Public links

hardiksingh.dev: https://hardiksingh.dev/