--- title: "Hardi J. - Associate Product Manager in Bengaluru | Tal" description: "Meet Hardi J., Customer-Centric Product Manager | Customer Discovery โ€ข Product Strategy โ€ข Customer Experience | Transforming Customer Insights into Business Outcomes with the help AI | based in Bengaluru. AI stack includes aistudio, gemini, and lovable. Explore public work links including github an..." image: "https://tal.club/meet/hardi-jain/share-image" --- # Hardi J\. on Tal ## Headline Customer\-Centric Product Manager \| Customer Discovery โ€ข Product Strategy โ€ข Customer Experience \| Transforming Customer Insights into Business Outcomes with the help AI \| ## About ๐ˆ'๐ฆ ๐š ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ ๐ฐ๐ก๐จ ๐ฌ๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ณ๐ž๐ฌ ๐ข๐ง ๐ญ๐ฎ๐ซ๐ง๐ข๐ง๐  ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ž๐ฑ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฉ๐ซ๐จ๐›๐ฅ๐ž๐ฆ๐ฌ ๐ข๐ง๐ญ๐จ ๐œ๐ฅ๐ž๐š๐ซ ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ข๐ž๐ฌ ๐š๐ง๐ ๐ฌ๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐๐ž๐œ๐ข๐ฌ๐ข๐จ๐ง๐ฌ\. I work at the intersection of ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ˆ๐ง๐ฌ๐ข๐ ๐ก๐ญ, ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ƒ๐ข๐ฌ๐œ๐จ๐ฏ๐ž๐ซ๐ฒ & ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ, helping teams move from "๐˜ธ๐˜ฆ ๐˜ฌ๐˜ฏ๐˜ฐ๐˜ธ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ๐˜ด ๐˜ข๐˜ณ๐˜ฆ ๐˜ด๐˜ต๐˜ณ๐˜ถ๐˜จ๐˜จ๐˜ญ๐˜ช๐˜ฏ๐˜จโ€ ๐˜ต๐˜ฐ โ€œ๐˜ธ๐˜ฆ ๐˜ถ๐˜ฏ๐˜ฅ๐˜ฆ๐˜ณ๐˜ด๐˜ต๐˜ข๐˜ฏ๐˜ฅ ๐˜ธ๐˜ฉ๐˜บ, ๐˜ธ๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜บ ๐˜ช๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ธ๐˜ฉ๐˜ข๐˜ต ๐˜ธ๐˜ฆ ๐˜ด๐˜ฉ๐˜ฐ๐˜ถ๐˜ญ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ช๐˜ฐ๐˜ณ๐˜ช๐˜ต๐˜ช๐˜ป๐˜ฆ\.โ€ Throughout my career across PayU, JPMorgan Chase, and KPMG, I've worked on digital products, payment experiences, platforms & workflow automation\. Across different industries and problem spaces, the question that continues to interest me is: ๐–๐ก๐š๐ญ ๐ข๐ฌ ๐ญ๐ก๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐š๐œ๐ญ๐ฎ๐š๐ฅ๐ฅ๐ฒ ๐ฌ๐ญ๐ซ๐ฎ๐ ๐ ๐ฅ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก & ๐ฐ๐ก๐š๐ญ ๐ฌ๐ก๐จ๐ฎ๐ฅ๐ ๐ฐ๐ž ๐๐จ ๐š๐›๐จ๐ฎ๐ญ ๐ข๐ญ? My approach is: ๐”๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐ โ†’ ๐ƒ๐ข๐š๐ ๐ง๐จ๐ฌ๐ž โ†’ ๐ƒ๐ž๐œ๐ข๐๐ž โ†’ ๐•๐š๐ฅ๐ข๐๐š๐ญ๐ž โ†’ ๐Œ๐ž๐š๐ฌ๐ฎ๐ซ๐ž โ†’ Understand customer behaviour, needs, context, and goals โ†’ Diagnose the root cause behind friction rather than treating symptoms โ†’ Decide which customer opportunities are worth pursuing โ†’ Validate product direction using customer and business evidence โ†’ Measure the resulting customer and business outcomes Where I Create Value โ€ข ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ˆ๐ง๐ฌ๐ข๐ ๐ก๐ญ & ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ƒ๐ข๐ฌ๐œ๐จ๐ฏ๐ž๐ซ๐ฒ โ€ข ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ & ๐๐ซ๐ข๐จ๐ซ๐ข๐ญ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง โ€ข ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž & ๐‰๐จ๐ฎ๐ซ๐ง๐ž๐ฒ ๐Ž๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง โ€ข ๐๐ซ๐จ๐๐ฎ๐œ๐ญ & ๐๐ž๐ก๐š๐ฏ๐ข๐จ๐ฎ๐ซ๐š๐ฅ ๐€๐ง๐š๐ฅ๐ฒ๐ญ๐ข๐œ๐ฌ โ€ข ๐€๐ˆ\-๐ž๐ง๐š๐›๐ฅ๐ž๐ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ Selected outcomes โœ” Increased checkout conversion by 7% by identifying customer friction through behavioural analytics\. โœ” Improved transaction completion by 8% and conversion by 12% through customer\-centric payment experiences\. โœ” Reduced merchant onboarding time by 20% through self\-service capabilities while reducing engineering dependency by 15%\. โœ” Helped standardize 200\+ platform components, creating more consistent digital experiences across Web and SDK products\. Iโ€™m drawn to ๐‘บ๐’‚๐’‚๐‘บ, ๐‘จ๐‘ฐ\-๐’†๐’๐’‚๐’ƒ๐’๐’†๐’… ๐’‘๐’“๐’๐’…๐’–๐’„๐’•๐’”, and complex digital experiences where customer understanding drives better product decisions\. If you're building digital products where understanding the customer is critical to deciding what to build next, I'd love to connect and exchange ideas\. ## Location Bengaluru ## AI stack aistudio gemini lovable notion openai ChatGPT ## Work experience Associate Product Manager at PayU, May 2023 \- Feb 2026 ยท 2 yrs 10 mos, Hybrid, Product Manager for platform and self\-service capabilities on a payments product processing 10M\+ daily transactions\. Owned the full product lifecycle โ€” discovery, roadmap prioritization, requirement definition, launch, and iteration โ€” partnering closely with Engineering, Design, Sales, and merchants\. \-Lifted core\-funnel conversion 60% โ†’ 67% by isolating bot traffic through data analysis and running validated A/B experiments\. \-Reduced enterprise support tickets 40% by designing role\-based access management \(RBAC\) for a B2B SaaS platform\. \-Improved onboarding activation 20% and reduced engineering dependency 15% by building self\-service tooling\. \-Shipped a 0โ†’1 hosted\-storefront product prototype in 2 days using AI\-assisted design, validating market demand with stakeholders pre\-build\. \-Drove adoption of a 200\+ component design system across product surfaces, cutting UX inconsistency 30%\. Specialist at JPMorgan Chase & Co\., Jan 2022 \- Jul 2022 ยท 7 mos, Mumbai, Drove automation of investment reporting and financial operations by defining business requirements, partnering with Engineering, and validating automated workflows to improve operational efficiency and data accuracy\. \-Converted manual investment\-reporting workflows into automated, scalable processes\. \-Authored business requirements and validated automated output for accuracy prior to rollout\. Senior Associate \- Workflow Automation at KPMG, Nov 2020 \- Dec 2021 ยท 1 yr 2 mos, Greater Bengaluru Area, Led requirements gathering, workflow design, testing, and adoption for an audit\-automation platform, working cross\-functionally with Engineering and audit teams from concept to rollout\. Scoped automation opportunities by mapping auditor workflows; identified that \~70% of effort was rule\-based and automatable\. Built and validated the platform with Engineering and rolled it out to 150\+ auditors\. Cut audit cycle time 40โ€“50% and reached 100% user adoption\. Associate at PwC, Mar 2018 \- Aug 2020 ยท 2 yrs 6 mos, Delivered ICFR\-compliant audit engagements while standardizing methodologies and surfacing process\-improvement opportunities for enterprise clients\. \-Delivered audit reports for 10 enterprise clients per year under ICFR compliance\. \-Standardized audit methodologies, improving efficiency across teams\. \-Surfaced process gaps and drove measurable client\-side improvements\. Manager at Kotak Mahindra Bank, Mar 2017 \- Feb 2018 ยท 1 yr, Performed internal audits across Treasury, Asset Liability Management, Gold Loans, and GIFT City operations to evaluate risk and strengthen internal controls\. \- Identified control gaps across 100K\+ transactions, reducing operational risk\. \- Delivered compliance recommendations to leadership across product lines\. Intern at Borkar and muzumdar, Feb 2013 \- Nov 2016 ยท 3 y 9 mo, Sanatacruz East, Mumbai ## Education Master of Business Administration, Liverpool Business School Postgraduate Degree, Institute of Management Technology, Ghaziabad ## Public links - github: https://github\.com/hardijain26 - hardijain\.com: https://www\.hardijain\.com/ [View the original profile](https://tal.club/meet/hardi-jain) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/hardi-jain#person", "name": "Hardi J.", "url": "https://tal.club/meet/hardi-jain", "image": "https://tal.club/meet/hardi-jain/profile-photo.jpg", "description": "Meet Hardi J., Customer-Centric Product Manager | Customer Discovery โ€ข Product Strategy โ€ข Customer Experience | Transforming Customer Insights into Business Outcomes with the help AI | based in Bengaluru. AI stack includes aistudio, gemini, and lovable. Explore public work links including github an...", "jobTitle": "Associate Product Manager", "worksFor": { "@type": "Organization", "name": "PayU" }, "hasOccupation": { "@type": "Occupation", "name": "Associate Product Manager" }, "homeLocation": { "@type": "Place", "name": "Bengaluru" }, "alumniOf": [ { "@type": "EducationalOrganization", "name": "Liverpool Business School" }, { "@type": "EducationalOrganization", "name": "Institute of Management Technology, Ghaziabad" } ], "knowsAbout": [ "aistudio", "gemini", "lovable", "notion", "openai", "ChatGPT" ], "sameAs": [ "https://github.com/hardijain26", "https://www.hardijain.com/" ], "mainEntityOfPage": { "@id": "https://tal.club/meet/hardi-jain#webpage" } }, { "@type": "ProfilePage", "@id": "https://tal.club/meet/hardi-jain#webpage", "url": "https://tal.club/meet/hardi-jain", "name": "Hardi J. on Tal", "description": "Meet Hardi J., Customer-Centric Product Manager | Customer Discovery โ€ข Product Strategy โ€ข Customer Experience | Transforming Customer Insights into Business Outcomes with the help AI | based in Bengaluru. AI stack includes aistudio, gemini, and lovable. Explore public work links including github an...", "dateModified": "2026-10-15T15:30:21.498Z", "isPartOf": { "@id": "https://tal.club/#website" }, "mainEntity": { "@id": "https://tal.club/meet/hardi-jain#person" }, "primaryImageOfPage": { "@type": "ImageObject", "url": "https://tal.club/meet/hardi-jain/profile-photo.jpg", "contentUrl": "https://tal.club/meet/hardi-jain/profile-photo.jpg", "caption": "Hardi J. profile photo on Tal" }, "inLanguage": "en-IN" } ] } ```