---
title: "Hardeep Singh - Assistant Operations Manager in Greater Delhi Area | Tal"
description: "Meet Hardeep Singh, Training & Quality Assistant Manager | BPO Operations Excellence | Lean Six Sigma | QA, RCA & TNI Specialist | Driving CSAT, FCR & sales Performance Growth based in Greater Delhi Area."
image: "https://tal.club/meet/hardeep-singh-4/share-image"
---

# Hardeep Singh on Tal

## Headline

Training & Quality Assistant Manager \| BPO Operations Excellence \| Lean Six Sigma \| QA, RCA & TNI Specialist \| Driving CSAT, FCR & sales Performance Growth

## About

Experienced Training & Quality Lead with a demonstrated history of working in the utilities industry\. Skilled in Technical Support, Quality Assurance, Leadership, call calibration, Interviewing, and Train New Employees\. Strong quality assurance professional with a Bachelor of Technology \(B\.Tech\.\) focused in ECE from vishveshwarya institute of technology\.

## Location

Greater Delhi Area

## Work experience

Assistant Operations Manager at Saber Technologies Pvt\. Ltd, Jun 2024 \- Mar 2026 · 1 yr 10 mos, Delhi, India, Leading operations for Voice, Email, and Chat LOBs ensuring SLA, AHT, productivity, and CSAT targets\. Managing team performance, workflow allocation, attendance, and quality compliance\. Collaborating with internal stakeholders to implement SOP improvements and operational efficiencies\. Improved CSAT through Pareto analysis and customer insights\. Reduced email response time through workflow optimization\.

Assistant Manager Training and Quality at Payworld, Feb 2018 \- Jun 2023 · 5 yrs 5 mos, Gurugram, Led Training, Quality, and Process Governance across Insurance, Travel & Utility\. Conducted call audits, calibrations, Q&A; sessions, and structured feedback\. Managed TNI, assessments, training effectiveness, and quality action plans\. Improved FCR by implementing DMAIC\-based improvements\.

Quality Analyst at Vertex Customer Management India PVT\. LTD\.\(An Altruist Group Company\), Nov 2015 \- Dec 2017 · 2 yrs 2 mos, Noida, Uttar Pradesh, India, Work as a Quality Analyst

Process Associate at SunTec India, Apr 2014 \- Dec 2014 · 9 mos, Pitampura New Delhi

Technical Support Executive at PACE SETTERS BUSINESS SOLUTIONS PVT\.LTD\., Feb 2013 \- Apr 2014 · 1 yr 3 mos, Delivered technical voice support, resolved issues, and improved customer satisfaction\.

## Education

Bachelor of Technology \(B\.Tech\.\), ECE, vishveshwarya institute of technology

Intermediate in Science, kendriya vidyalaya

[View the original profile](https://tal.club/meet/hardeep-singh-4)

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