Hardeep Singh profile photo 1 on Tal

Hardeep Singh

Training & Quality Assistant Manager | BPO Operations Excellence | Lean Six Sigma | QA, RCA & TNI Specialist | Driving CSAT, FCR & sales Performance Growth

Greater Delhi Area

11+ years of work experience

Saber Technologies Pvt. Ltd
Jun 20241 yr 10 mosMar 2026

Delhi, India

Leading operations for Voice, Email, and Chat LOBs ensuring SLA, AHT, productivity, and CSAT targets. Managing team performance, workflow allocation, attendance, and quality compliance. Collaborating with internal stakeholders to implement SOP improvements and operational efficiencies. Improved CSAT through Pareto analysis and customer insights. Reduced email response time through workflow optimization.
Payworld
Feb 20185 yrs 5 mosJun 2023

Gurugram

Led Training, Quality, and Process Governance across Insurance, Travel & Utility. Conducted call audits, calibrations, Q&A; sessions, and structured feedback. Managed TNI, assessments, training effectiveness, and quality action plans. Improved FCR by implementing DMAIC-based improvements.
Vertex Customer Management India PVT. LTD.(An Altruist Group Company)
Nov 20152 yrs 2 mosDec 2017

Noida, Uttar Pradesh, India

Work as a Quality Analyst
SunTec India
Apr 20149 mosDec 2014

Pitampura New Delhi

PACE SETTERS BUSINESS SOLUTIONS PVT.LTD.
Feb 20131 yr 3 mosApr 2014

Delivered technical voice support, resolved issues, and improved customer satisfaction.

Education

Bachelor of Technology (B.Tech.), ECE

vishveshwarya institute of technology

20084 yrs2012
kendriya vidyalaya

Intermediate in Science

kendriya vidyalaya

20062 yrs2008

Join Hardeep and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Hardeep Singh on Tal

Headline

Training & Quality Assistant Manager | BPO Operations Excellence | Lean Six Sigma | QA, RCA & TNI Specialist | Driving CSAT, FCR & sales Performance Growth

About

Experienced Training & Quality Lead with a demonstrated history of working in the utilities industry. Skilled in Technical Support, Quality Assurance, Leadership, call calibration, Interviewing, and Train New Employees. Strong quality assurance professional with a Bachelor of Technology (B.Tech.) focused in ECE from vishveshwarya institute of technology.

Location

Greater Delhi Area

Work experience

Assistant Operations Manager at Saber Technologies Pvt. Ltd, Jun 2024 - Mar 2026 · 1 yr 10 mos, Delhi, India, Leading operations for Voice, Email, and Chat LOBs ensuring SLA, AHT, productivity, and CSAT targets. Managing team performance, workflow allocation, attendance, and quality compliance. Collaborating with internal stakeholders to implement SOP improvements and operational efficiencies. Improved CSAT through Pareto analysis and customer insights. Reduced email response time through workflow optimization.

Assistant Manager Training and Quality at Payworld, Feb 2018 - Jun 2023 · 5 yrs 5 mos, Gurugram, Led Training, Quality, and Process Governance across Insurance, Travel & Utility. Conducted call audits, calibrations, Q&A; sessions, and structured feedback. Managed TNI, assessments, training effectiveness, and quality action plans. Improved FCR by implementing DMAIC-based improvements.

Quality Analyst at Vertex Customer Management India PVT. LTD.(An Altruist Group Company), Nov 2015 - Dec 2017 · 2 yrs 2 mos, Noida, Uttar Pradesh, India, Work as a Quality Analyst

Process Associate at SunTec India, Apr 2014 - Dec 2014 · 9 mos, Pitampura New Delhi

Technical Support Executive at PACE SETTERS BUSINESS SOLUTIONS PVT.LTD., Feb 2013 - Apr 2014 · 1 yr 3 mos, Delivered technical voice support, resolved issues, and improved customer satisfaction.

Education

Bachelor of Technology (B.Tech.), ECE, vishveshwarya institute of technology

Intermediate in Science, kendriya vidyalaya