Headline

Senior Crew | Customer Experience Specialist @ Qatar Airways | Certified in safety and First Aid | proficient in Sales and marketing. -kindness and empathy makes a difference

About

With over 4.5 years at Qatar Airways, my expertise lies in enhancing customer experiences and fostering loyalty. At the heart of my professional ethos is a commitment to the company's culture of excellence and service. My competencies in communication, problem-solving, and teamwork are instrumental in achieving our shared goals and bringing a diverse perspective to our client interactions. As a Senior Cabin Crew member, my role extends beyond routine responsibilities to leading by example in sales and service. I've honed my skills in CRM program management and sales leadership, which has allowed me to effectively contribute to our team's success by driving revenue growth and strengthening customer relationships through strategic engagement and personalized service.

Location

Dubai

AI stack

claude

dalle

elevenlabs

gemini

grok

ChatGPT

Work experience

Cabin Crew at Qatar Airways, Sep 2021 - Present · 5 yrs 1 mo, Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.

Senior Cabin Crew at Qatar Airways, Sep 2021 - Present · 5 yrs 1 mo, Doha, Qatar

Client relations manager at Stanza Real estate, Jan 2025 - Jan 2026 · 1 y, Doha, Qatar, Monitored staff performance and developed improvement plans. Developed and delivered comprehensive training programmes, improving team skills and performance. Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction. Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results. Supervised supply purchases, management and tracking in line with budgetary requirements.

Flight Attendant at Qatar Airways, Jul 2019 - Jul 2020 · 1 yr 1 mo, Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Sales Lead at Decathlon sports, Jul 2018 - Jan 2019 · 7 mos, Experienced with developing comprehensive marketing plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Track record of fostering strong team collaboration and driving measurable results.

Customer experience at Myntra design, May 2017 - Jul 2017 · 3 mos, Bangalore Urban, Karnataka, India

Marketing Lead at Kallarackal Builders, Feb 2014 - Mar 2017 · 3 yrs 2 mos

Education

Karnataka State Open University

St. Joseph school