Administer Microsoft 365, Exchange Online, Teams Admin Center, and Azure/Entra ID Manage user onboarding/offboarding, license assignment, security groups, and distribution groups Configure and manage Conditional Access Policies, MFA, authentication methods, and security controls Manage Microsoft Intune, Company Portal, and endpoint compliance policies Support AWS IAM, IAM Identity Center (AWS SSO), AWS WorkSpaces, and Directory Services Create and manage AWS WorkSpaces for developers and enterprise users Configure IAM policies, user permissions, and cloud access management Monitor AWS billing alerts and support cloud infrastructure operations Troubleshoot VPN, WorkSpace, authentication, and enterprise application issues Support developer tooling installation including Docker, Python, VS Code, Jupyter, Postman, and database tools Handle Jira-based ticketing operations and SLA-driven support Create and maintain SOPs and technical documentation in Confluence Collaborate with infrastructure, development, and security teams for enterprise support activities Tools & Technologies Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Teams, Intune, AWS IAM, AWS IAM Identity Center, AWS WorkSpaces, AWS Directory Services, AWS VPC, VPN, Jira, Confluence, Docker, Python, Linux, VS Code, Jupyter, PostgreSQL, MongoDB Achievements Received Innovator Award at Neotas Development Pvt. Ltd. (March 2022) Supported enterprise cloud operations and identity management for global users Improved onboarding and cloud access provisioning workflows