Hammad Hussain Khan profile photo 1 on Tal

Hammad Hussain Khan

QUALITY ANALYST | MANUAL TESTING | TRUST AND SAFETY | CONTENT MODERATOR | DIGITAL MARKETING

Mumbai Metropolitan Region

12+ years of work experience

Accenture
Sep 20214 yrs 9 mosPresent

Mumbai, Maharashtra, India

Worked in Marketing Operations as a Quality Analyst specializing in software manual testing. Performed end-to-end testing of pharma client websites across multiple platforms including Windows, macOS, Android, and iOS. Conducted manual testing of iPad presentations on Veeva CRM and SFMC environments. Created and refined procedures, checklists, and job aids, improving process consistency and reducing error disputes. Developed and maintained comprehensive QA procedure documentation. Collected and analyzed data to identify opportunities for enhancing system security and performance. Acted as a point of contact for team members in the supervisor’s absence, ensuring smooth workflow continuity. Generated detailed quality error reports based on client inputs and provided actionable feedback to enhance client experience. Designed and executed 500+ test cases, improving bug detection accuracy by 25%. Reduced defect turnaround time by 20% through effective requirement clarification with developers and project managers. Standardized QA documentation, increasing traceability and compliance by 15%. Delivered 50+ QA reports monthly, contributing to a 10% reduction in defect leakage. Mentored and trained 10+ analysts, reducing onboarding time from 4 weeks to 2 weeks. Served as interim team lead, ensuring 100% on-time delivery of project milestones.
Accenture
Aug 20165 yrs 1 moAug 2021

Mumbai Area, India

Worked in a Social media content moderation BPO Project as a Senior Content Reviewer. Main role was to analyse & audit social media accounts and advertisers website to check if they are adhering to our client’s guidelines and policies for ideal user experience. hands on experience of social media advertising of e-commerce, healthcare, fraudulent activities. Additional responsibilities includes - Team support & management, coaching & training, process improvement, floor support.
Apr 20142 yrs 4 mosJul 2016

Mumbai, Maharashtra, India

1.promotional activities. 2.managing campaigns on social media. 3.overseeing inventory or other assets. 4.exhibitions and promotional events. 5.Handle Customers and solve their issues.

Education

Thakur

Bachelor of Commerce, COMMERCE

Thakur

20113 yrs2014

HSC, Business/Commerce, General

R.J.THAKUR COLLEGE

20091 yr2010

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Headline

QUALITY ANALYST | MANUAL TESTING | TRUST AND SAFETY | CONTENT MODERATOR | DIGITAL MARKETING

About

I have more than 9 years of experience in Accenture in different deals, but I have 5 years of hands-on Quality Analyst experience with Accenture in Functional, Regression, and Performance Testing. You can check my resume on this also https://hammad-hussain-khan-nnds1w2.gamma.site/

Location

Mumbai Metropolitan Region

Work experience

Quality Analyst at Accenture, Sep 2021 - Present · 4 yrs 9 mos, Mumbai, Maharashtra, India, Worked in Marketing Operations as a Quality Analyst specializing in software manual testing. Performed end-to-end testing of pharma client websites across multiple platforms including Windows, macOS, Android, and iOS. Conducted manual testing of iPad presentations on Veeva CRM and SFMC environments. Created and refined procedures, checklists, and job aids, improving process consistency and reducing error disputes. Developed and maintained comprehensive QA procedure documentation. Collected and analyzed data to identify opportunities for enhancing system security and performance. Acted as a point of contact for team members in the supervisor’s absence, ensuring smooth workflow continuity. Generated detailed quality error reports based on client inputs and provided actionable feedback to enhance client experience. Designed and executed 500+ test cases, improving bug detection accuracy by 25%. Reduced defect turnaround time by 20% through effective requirement clarification with developers and project managers. Standardized QA documentation, increasing traceability and compliance by 15%. Delivered 50+ QA reports monthly, contributing to a 10% reduction in defect leakage. Mentored and trained 10+ analysts, reducing onboarding time from 4 weeks to 2 weeks. Served as interim team lead, ensuring 100% on-time delivery of project milestones.

Content Moderator at Accenture, Aug 2016 - Aug 2021 · 5 yrs 1 mo, Mumbai Area, India, Worked in a Social media content moderation BPO Project as a Senior Content Reviewer. Main role was to analyse & audit social media accounts and advertisers website to check if they are adhering to our client’s guidelines and policies for ideal user experience. hands on experience of social media advertising of e-commerce, healthcare, fraudulent activities. Additional responsibilities includes - Team support & management, coaching & training, process improvement, floor support.

Marketing Executive at Al-Huda Systems, Apr 2014 - Jul 2016 · 2 yrs 4 mos, Mumbai, Maharashtra, India, 1.promotional activities. 2.managing campaigns on social media. 3.overseeing inventory or other assets. 4.exhibitions and promotional events. 5.Handle Customers and solve their issues.

Education

Bachelor of Commerce, COMMERCE, Thakur

HSC, Business/Commerce, General, R.J.THAKUR COLLEGE