Hajira Afreen
Project Coordinator
Bengaluru
10+ years of work experience
Nov 20169 yrs 7 mosPresent
Bangalore
Nov 20169 yrs 7 mosPresent
Monitored performance and developed improvement plans.
Trained new employees about company policies, customer service excellence, and sales techniques.
Coordinated with senior management to implement strategic plans for revenue growth.
Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Oversaw daily operations including opening and closing procedures to maintain store standards.
Facilitated communication between staff and senior management, acting as a point of contact.
Delivered weekly analysis of sales figures, expense trends, and productivity levels.
Conducted performance reviews, provided constructive feedback, and set individual goals.
Cultivated work environment focused on personal responsibility, continuous improvement, and high standards.
Investigated issues impacting organizational operations and service delivery to understand root causes.
Prepared detailed reports and recommended corrective actions.
Managed staff recruitment, enforcing consistent company policies.
Education
Hrha Bangalore
Bachelor of Commerce, Marketing
Goodwills Christian College for Women
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