Headline

Service Delivery Team Lead @ Spherebox Infra | Mist WiFi Certification, Mist Location Certification

About

With a diploma in Computer Science Engineering from M.E.I. Polytechnic and certifications in Mist WiFi and Location, I currently serve as a Service Delivery Team Lead at Spherebox Infra Private Limited. I specialize in deploying and managing robust, scalable network solutions, including end-to-end Wi-Fi implementations, RF surveys, and structured cabling designs. My work emphasizes improving user experiences and ensuring network reliability by leveraging advanced tools for heatmap analysis, RF tuning, and proactive monitoring. At Spherebox, I lead a team of engineers to consistently deliver high-quality network services across diverse environments, ranging from hotels to tech parks. Collaborating with ISPs and vendors, I focus on optimizing infrastructure, ensuring uptime, and resolving issues efficiently. With a commitment to enhancing operational excellence, I bring a collaborative approach to tackling challenges and supporting organizational goals through innovative and customer-focused solutions.

Location

Bengaluru

AI stack

gemini

openai

opencode

Work experience

Service Delivery Team Lead at Spherebox Infra Private Limited, Mar 2025 - Present · 1 yr 8 mos, On-site, • Lead and manage a team of 10+ engineers, delivering network services across PAN India • Successfully executed 50+ large-scale deployments across hotels, campuses, cafés, and tech parks • Designed and implemented end-to-end Wi-Fi solutions, including RF surveys, AP placement, structured cabling, and switch/firewall configuration • Improved user experience by optimizing coverage and capacity using heatmap analysis and RF tuning • Ensured >99% uptime through proactive monitoring, incident management, and preventive maintenance • Coordinated with ISPs and vendors for bandwidth provisioning, failover design, and rapid issue resolution • Prepared BOQs, technical proposals, and deployment reports for enterprise clients • Implemented network security frameworks (RADIUS, firewall policies, ISMS compliance) • Managed critical escalations and SLA adherence, improving customer satisfaction and retention. • Streamlined deployment workflows by integrating project management tools, accelerating service activation timelines and enhancing operational transparency for enterprise clients.

Senior Network Engineer at Spherebox Infra Private Limited, Feb 2024 - Mar 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India

IT Support Specialist at Zolo, Apr 2022 - Feb 2024 · 1 yr 11 mos, Bengaluru, Karnataka, India

Network Engineer at ZoloStays, Apr 2022 - Feb 2024 · 1 yr 11 mos, • Managed end-to-end network lifecycle across multiple residential and commercial properties • Deployed managed Wi-Fi in 20+ properties, improving coverage and reliability • Designed and implemented LAN/WLAN infrastructure using Ubiquiti, Cambium, TP-Link, and Zyxel • Reduced downtime through proactive monitoring and efficient escalation handling • Implemented automated backup and failover solutions for business continuity • Coordinated with ISPs and vendors for service optimization and issue resolution • Provided L1/L2 support for network, server, and desktop environments.

IT Technician at ACT FIBERNET, Feb 2020 - Apr 2022 · 2 yrs 3 mos, Bengaluru, Karnataka, India

Network Engineer at ACT FIBERNET, Feb 2020 - Apr 2022 · 2 yrs 3 mos, • Managed and monitored 140+ network clusters, ensuring high uptime and SLA compliance • Handled fiber network operations, including splicing, fault detection, and restoration • Reduced downtime through rapid troubleshooting and proactive maintenance • Coordinated with field teams and vendors for efficient issue resolution • Resolved customer escalations and network configuration issues.

Education

Computer Science Engineering, M.E.I Polytechnic

Diploma of Education, Computer Science, Mei Polytechnic