Headline

IP Telephony Engineer @ IPsoft | Microsoft Teams Phone | Cisco CUCM, Unity & UCCX | ShoreTel Certified Implementation Specialist

About

With over 9 years of experience as an IP Telephony Engineer at IPsoft, I specialize in implementing, maintaining and supporting advanced telecommunication solutions. My expertise includes Cisco CUCM, Unity, UCCX, Microsoft Teams Phone Service and ShoreTel systems, underpinned by certifications such as the ShoreTel Certified Implementation Specialist and Mitel MX-ONE 5.0 Implementation & Maintenance. At IPsoft, I contribute to delivering managed services by leveraging my skills in ISDN, CUBE SBC, Voice Gateways and IP telephony systems. I am dedicated to facilitating seamless communication infrastructures that enhance organizational efficiency and connectivity. My role reflects a commitment to leveraging technical expertise to meet client needs and optimize telecommunication systems.

Location

Greater Bengaluru Area

AI stack

claude

gemini

Work experience

IP Telephony Engineer at IPsoft, Jun 2019 - Present · 7 yrs 5 mos, Bengaluru

IP Telephony Administrator at IPsoft, Jan 2017 - May 2019 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Administer and troubleshoot enterprise Cisco CUCM/CUC/UCCX and ShoreTel IP Telephony environments to ensure strict SLA compliance. Executed an internal migration from Cisco CUCM to Microsoft Teams (Calling Plan), configuring integrated Teams Phone services for corporate users. Collaborate with clients to design and implement Dial Plan changes based on agreed-upon requirements. Facilitate regular governance calls to align on new requirements, address escalations and report on service delivery. Co-ordinate seamlessly with internal teams, external service providers and vendors to resolve complex PRI, T1 Serial and IP link issues. Create and execute Change Requests for UC device maintenance, participating extensively in pre and post-implementation system checks. Manage UCCX environments and collaborate closely with Cisco TAC to rapidly resolve complex infrastructure escalations. Leverage RTMT for the proactive monitoring of Cisco UC products and maintain comprehensive operational documentation.

Sr. Customer Support Engineer at Blue Harp Technologies Pvt. Ltd., Sep 2013 - Jan 2017 · 3 yrs 5 mos, Bangalore

Customer Engineer at HCL Infosystems Ltd, Aug 2010 - Aug 2013 · 3 y, Bangalore, Hubli & Goa, Installed and configured Mitel (Aastra) and Tadiran Telephony Systems alongside Tandberg (Cisco) and Polycom video conferencing solutions. Planned and executed large-scale IP-PBX and VC installations including periodic software release upgrades for critical communication devices. Conducted site surveys for system data collection and recommended appropriate modern infrastructure upgrades to clients. Executed Mitel (Aastra) platform upgrades to the latest versions for Accenture Delivery Centers in Bangalore. Installed and supported telecom infrastructure for clients including IIM Bangalore, Indian Railways, Manipal Hospital, MS Ramaiah Medical College and FIS.

Education

Bachelor of Science, Information Technology, Annamalai university

Diploma, Electronics and Communication Engineering, Subramanian Polytechnic College