---
title: "Gurmeet Singh - Manager in New Delhi | Tal"
description: "Meet Gurmeet Singh, Manager Operations | 14+ Years Experience in Loans Operations Ex-Cars24 ll Ex-Car Dekho ll Ex- HDFC Bank based in New Delhi."
image: "https://tal.club/meet/gurmeet/share-image"
---

# Gurmeet Singh on Tal

## Headline

Manager Operations \| 14\+ Years Experience in Loans Operations Ex\-Cars24 ll Ex\-Car Dekho ll Ex\- HDFC Bank

## About

Experienced Manager with 14\+ years of proven success in operations management, loan processing, and customer service across the consumer finance industry\. Adept at orchestrating end\-to\-end operations, driving process optimization, and achieving ambitious targets with high customer satisfaction\. Skilled in credit assessment, policy development, external partnerships, and cross\-functional collaboration\. Proficient in generating insightful MIS reports, streamlining disbursal processes, and leading high\-performing teams\. Consistently recognized for exceptional performance, including prestigious awards like "Bahubali" and "Best Performer of the Quarter"\. Holds a B\.Com\. degree from Delhi University and is passionate about delivering operational excellence and enhancing customer experience in the consumer lending space\. Key Accomplishments: Orchestrated 25% increase in operational efficiency and 100% compliance with regulations for education loans Managed 30% improvement in loan servicing and 100% adherence to lending laws and consumer protection Led 20% increase in loan disbursals and 15% improvement in customer satisfaction for pan\-India operations Achieved 25% reduction in loan processing TAT and 30% increase in sales team efficiency Maintained 60% approval rate with 20% increase in approved loans through strong process efficiency Drove 30% increase in lead conversion rates and 15% improvement in customer satisfaction for auto loan telesales

## Location

New Delhi

## Work experience

Manager at CARS24, Feb 2025 \- Present · 1 yr 5 mos, Gurugram, Haryana, India, • Managing end\-to\-end refinance operations at Cars24, handling cases outside internal portfolio and ensuring successful placement with external lenders\. • Leading a 9\-member team across login and disbursal functions, driving productivity, quality control, and adherence to turnaround timelines\. • Oversaw 1,000\+ refinance cases and ₹47\+ Cr in disbursals, consistently maintaining monthly throughput of ₹4–6 Cr\. • Streamlined partner coordination and internal workflows, improving approval rates, reducing delays, and enhancing overall operational efficiency\.

Senior Manager\-Operations \|\| Study Abroad at Credenc\.com, Nov 2021 \- May 2024 · 2 yrs 7 mos, Gurugram, Haryana, India, • Orchestrated the development and implementation of education loan policies, resulting in a 25% increase in operational efficiency and 100% compliance with relevant regulations\. • Successfully managed external partnerships, leading to a 30% improvement in loan servicing and maintaining 100% adherence to lending laws and consumer protection\. • Led and developed a team of Loan Managers to deliver excellent customer service and aligned Education Loan operations with overall business objectives through cross\-functional collaboration\.

Manager \- Consumer Finance \- Used Car Loans at CARS24, Apr 2019 \- Oct 2021 · 2 yrs 7 mos, Delhi, Delhi, India, • Facilitated end\-to\-end pan\-India loan disbursal operations, resulting in a 20% increase in loan disbursals and a 15% improvement in customer satisfaction ratings\. • Led team efforts to enhance loan processing Turnaround Time \(TAT\), leading to a 25% reduction in processing time and a 30% increase in sales team support efficiency\. • Collaborated effectively with the Sales team, resulting in a 40% improvement in task completion efficiency, including inspections, quality checks, and credit approvals\. • Maintained strict compliance with lending laws and regulations, consistently exceeding targets by 10% and fostering collaboration across all organizational levels\.

Assistant Manager\-Consumer Finance at CarDekho, May 2018 \- Mar 2019 · 11 mos, Gurgaon, India, • Managed end\-to\-end pan\-India loan disbursal operations, resulting in a 20% increase in loan disbursals and a 15% improvement in customer satisfaction ratings\. • Led team efforts to enhance loan processing Turnaround Time \(TAT\), leading to a 25% reduction in processing time and a 30% increase in sales team support efficiency\. • Collaborated effectively with the Sales team, resulting in a 40% improvement in task completion efficiency, including inspections, quality checks, and credit approvals\.

Loan Operation Manager at CarDekho, May 2017 \- May 2018 · 1 yr 1 mo, Patel Nagar, Delhi, • Spearheaded end\-to\-end processing of used car loans from channel partners, driving operational excellence and achieving a 25% reduction in processing time\. • Maintained a high 60% approval rate from login to approval, showcasing strong attention to detail and process efficiency that resulted in a 20% increase in approved loans\. • Utilized cross\-selling techniques to enhance customer experience and generate additional revenue through insurance products, resulting in a 30% increase in insurance sales and effectively managing all stakeholders involved in the loan processing cycle\.

TEAM LEADER\-CALL CENTER \(USED CAR LOANS\) at CarDekho, Dec 2015 \- May 2017 · 1 yr 6 mos, Gurgaon, India, • Demonstrated effective leadership and strategic thinking in overseeing business generated from portal leads, resulting in a 25% increase in lead conversion rates and a 15% improvement in customer satisfaction\. • Managed lead allocation and pickup to optimize resource utilization, ensuring seamless coordination among team members and achieving a 20% reduction in lead response time\. • Consistently achieved monthly targets with high customer satisfaction, showcasing exceptional sales acumen and customer service skills that exceeded targets by 10% and maintained a customer satisfaction rating of 90%\. • Monitored outbound call quality standards with meticulous attention to detail, addressing customer queries and maintaining various MIS/trackers on daily basis, resulting in a 30% improvement in call quality and a 25% reduction in customer complaints\.

Assistant Manager\-Telesales\-Auto Loans at HDFC BANK LTD, Aug 2010 \- Sep 2015 · 5 yrs 2 mos, New Delhi, • Led auto loan lead generation through various channels, including phone banking and web portals, resulting in a 30% increase in lead conversion rates and a 20% growth in auto loan sales\. • Streamlined lead allocation and pickup with high efficiency and accuracy, achieving a 25% reduction in lead response time and a 15% improvement in lead conversion efficiency\. • Maintained comprehensive MIS/trackers across multiple locations, enabling data\-driven decision\-making that led to a 20% increase in operational efficiency and a 10% reduction in processing time\. • Successfully managed a project with Ford India for increased sales and customer engagement, resulting in a 15% growth in auto loan disbursements and a 25% improvement in customer satisfaction ratings\.

## Education

Bachelor of Commerce \- BCom, Commerce, Delhi University

12th, Commerce, Central Board of Secondary Education

[View the original profile](https://tal.club/meet/gurmeet)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/gurmeet#person",
      "name": "Gurmeet Singh",
      "url": "https://tal.club/meet/gurmeet",
      "image": "https://tal.club/meet/gurmeet/profile-photo.jpg",
      "description": "Meet Gurmeet Singh, Manager Operations | 14+ Years Experience in Loans Operations Ex-Cars24 ll Ex-Car Dekho ll Ex- HDFC Bank based in New Delhi.",
      "jobTitle": "Manager",
      "worksFor": {
        "@type": "Organization",
        "name": "CARS24"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Manager"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "New Delhi"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Delhi University"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Central Board of Secondary Education"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/gurmeet#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/gurmeet#webpage",
      "url": "https://tal.club/meet/gurmeet",
      "name": "Gurmeet Singh on Tal",
      "description": "Meet Gurmeet Singh, Manager Operations | 14+ Years Experience in Loans Operations Ex-Cars24 ll Ex-Car Dekho ll Ex- HDFC Bank based in New Delhi.",
      "dateModified": "2026-07-18T17:53:57.376Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/gurmeet#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/gurmeet/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/gurmeet/profile-photo.jpg",
        "caption": "Gurmeet Singh profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```