---
title: "Gunjan Kumar - Director - Account Management in Bengaluru | Tal"
description: "Meet Gunjan Kumar, Director - Account Management @ ProHance | Ex-Avataar.ai | IIMK | NIFT based in Bengaluru. AI stack includes claude, gemini, and grok."
image: "https://tal.club/meet/gunjan-kumar/share-image"
---

# Gunjan Kumar on Tal

## Headline

Director \- Account Management @ ProHance \| Ex\-Avataar\.ai \| IIMK \| NIFT

## Location

Bengaluru

## AI stack

claude

gemini

grok

metaai

ChatGPT

Microsoft Copilot

## Work experience

Director \- Account Management at ProHance, Sep 2025 \- Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Senior Manager \| Manager \- Customer Success & Delivery at Avataar, Mar 2020 \- Apr 2025 · 5 yrs 2 mos, Bengaluru, Karnataka, India, 1\. Led customer success for enterprise accounts \(Amazon, Lowe's, Victoria's Secret, Newegg, Philips\) contributing 60% of company revenue \($1\.5M\+ ARR\) 2\. Achieved 100% renewal rate and maintained 9\+ CSAT through proactive engagement and data insights 3\. Scaled customer operations for 24K\+ global users, achieving 95% on\-time resolution SLA 4\. Drove 30% YoY account growth through strategic expansion and upsell opportunities 5\. Implemented workflow automation that reduced issue resolution time by 30% and improved adoption by 50% 6\. Created customer success playbooks and self\-service tools that reduced queries by 50% 7\. Led AI and digital transformation initiatives that saved clients $8M\+ annually \(case studies with Amazon and Newegg\) Key Achievements: 1\. Amazon: Optimized workflows to boost first\-time approvals from 50% to 90%, delivered 20,000\+ 3D models across 5\+ geographies \($0\.8M ARR\) 2\. Victoria's Secret: Cut time\-to\-market by 2X, saving $8M in annual logistics costs 3\. Newegg: Achieved 2\.9X uplift in order conversion and 6\.7X uplift in Revenue Per Visitor through platform integration 4\. Lowe's: Increased platform adoption by 50% and developed 600\+ 3D videos driving 5% sales uplift

Manager \| Lead \| Technical Executive \- 3D Apparel Simulation at Avataar, Jun 2015 \- Apr 2020 · 4 yrs 11 mos, Bengaluru, Karnataka, India, • Spearheaded the development of global 3D apparel workflows, eliminating the need for physical photoshoots and achieving over $8M in client savings\. • Enhanced simulation operations, resulting in a 40% reduction in rework and significantly improved delivery timelines\. • Collaborated with engineering teams to optimize production workflows across various product categories, ensuring scalability and efficiency\.

Management Trainee at Radhamani exports pvt\. Ltd, Jun 2014 \- May 2015 · 1 yr, Bengaluru, Karnataka, India, • Implemented Quality Assurance Standard Operating Procedures \(QA SOPs\) for major fashion export accounts, enhancing shipment consistency\. • Coordinated production tracking and ensured adherence to Turnaround Time \(TAT\) with buying offices\. • Contributed to improved operational efficiency, leading to a reduction in shipment delays and increased client satisfaction\.

Graduation Project at madura clothing, aditya birla nuvo ltd\., Jan 2014 \- Apr 2014 · 4 mos, Bengaluru, Karnataka, India, Project in quality department\. Standardising the quality related activities through SOP and training modules\.

Intern at shiv naresh sports ltd\., Jun 2013 \- Aug 2013 · 3 mos, New Delhi, Delhi, India, Internship in garment production and department study, streamlining the production process\.

## Education

Master of Business Administration \- MBA, Management, Indian Institute of Management, Kozhikode

B\.FTech, Fashion Technology, National Institute of Fashion Technology \(NIFT\)

[View the original profile](https://tal.club/meet/gunjan-kumar)

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