Gunjan Kumar profile photo 1 on Tal

Gunjan Kumar

Director - Account Management @ ProHance | Ex-Avataar.ai | IIMK | NIFT

Bengaluru

12+ years of work experience

ProHance
Sep 20251 yr 1 moPresent

Bengaluru, Karnataka, India

Avataar
Mar 20205 yrs 2 mosApr 2025

Bengaluru, Karnataka, India

1. Led customer success for enterprise accounts (Amazon, Lowe's, Victoria's Secret, Newegg, Philips) contributing 60% of company revenue ($1.5M+ ARR) 2. Achieved 100% renewal rate and maintained 9+ CSAT through proactive engagement and data insights 3. Scaled customer operations for 24K+ global users, achieving 95% on-time resolution SLA 4. Drove 30% YoY account growth through strategic expansion and upsell opportunities 5. Implemented workflow automation that reduced issue resolution time by 30% and improved adoption by 50% 6. Created customer success playbooks and self-service tools that reduced queries by 50% 7. Led AI and digital transformation initiatives that saved clients $8M+ annually (case studies with Amazon and Newegg) Key Achievements: 1. Amazon: Optimized workflows to boost first-time approvals from 50% to 90%, delivered 20,000+ 3D models across 5+ geographies ($0.8M ARR) 2. Victoria's Secret: Cut time-to-market by 2X, saving $8M in annual logistics costs 3. Newegg: Achieved 2.9X uplift in order conversion and 6.7X uplift in Revenue Per Visitor through platform integration 4. Lowe's: Increased platform adoption by 50% and developed 600+ 3D videos driving 5% sales uplift
Avataar
Jun 20154 yrs 11 mosApr 2020

Bengaluru, Karnataka, India

• Spearheaded the development of global 3D apparel workflows, eliminating the need for physical photoshoots and achieving over $8M in client savings. • Enhanced simulation operations, resulting in a 40% reduction in rework and significantly improved delivery timelines. • Collaborated with engineering teams to optimize production workflows across various product categories, ensuring scalability and efficiency.
Jun 20141 yrMay 2015

Bengaluru, Karnataka, India

• Implemented Quality Assurance Standard Operating Procedures (QA SOPs) for major fashion export accounts, enhancing shipment consistency. • Coordinated production tracking and ensured adherence to Turnaround Time (TAT) with buying offices. • Contributed to improved operational efficiency, leading to a reduction in shipment delays and increased client satisfaction.
Jan 20144 mosApr 2014

Bengaluru, Karnataka, India

Project in quality department. Standardising the quality related activities through SOP and training modules.
Jun 20133 mosAug 2013

New Delhi, Delhi, India

Internship in garment production and department study, streamlining the production process.

Gunjan’s AI Stack

claude
claude
gemini
gemini
grok
grok
metaai
metaai
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Indian Institute of Management, Kozhikode

Master of Business Administration - MBA, Management

Indian Institute of Management, Kozhikode

20183 yrs2021
National Institute of Fashion Technology (NIFT)

B.FTech, Fashion Technology

National Institute of Fashion Technology (NIFT)

20104 yrs2014

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Headline

Director - Account Management @ ProHance | Ex-Avataar.ai | IIMK | NIFT

Location

Bengaluru

AI stack

claude

gemini

grok

metaai

ChatGPT

Microsoft Copilot

Work experience

Director - Account Management at ProHance, Sep 2025 - Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Senior Manager | Manager - Customer Success & Delivery at Avataar, Mar 2020 - Apr 2025 · 5 yrs 2 mos, Bengaluru, Karnataka, India, 1. Led customer success for enterprise accounts (Amazon, Lowe's, Victoria's Secret, Newegg, Philips) contributing 60% of company revenue ($1.5M+ ARR) 2. Achieved 100% renewal rate and maintained 9+ CSAT through proactive engagement and data insights 3. Scaled customer operations for 24K+ global users, achieving 95% on-time resolution SLA 4. Drove 30% YoY account growth through strategic expansion and upsell opportunities 5. Implemented workflow automation that reduced issue resolution time by 30% and improved adoption by 50% 6. Created customer success playbooks and self-service tools that reduced queries by 50% 7. Led AI and digital transformation initiatives that saved clients $8M+ annually (case studies with Amazon and Newegg) Key Achievements: 1. Amazon: Optimized workflows to boost first-time approvals from 50% to 90%, delivered 20,000+ 3D models across 5+ geographies ($0.8M ARR) 2. Victoria's Secret: Cut time-to-market by 2X, saving $8M in annual logistics costs 3. Newegg: Achieved 2.9X uplift in order conversion and 6.7X uplift in Revenue Per Visitor through platform integration 4. Lowe's: Increased platform adoption by 50% and developed 600+ 3D videos driving 5% sales uplift

Manager | Lead | Technical Executive - 3D Apparel Simulation at Avataar, Jun 2015 - Apr 2020 · 4 yrs 11 mos, Bengaluru, Karnataka, India, • Spearheaded the development of global 3D apparel workflows, eliminating the need for physical photoshoots and achieving over $8M in client savings. • Enhanced simulation operations, resulting in a 40% reduction in rework and significantly improved delivery timelines. • Collaborated with engineering teams to optimize production workflows across various product categories, ensuring scalability and efficiency.

Management Trainee at Radhamani exports pvt. Ltd, Jun 2014 - May 2015 · 1 yr, Bengaluru, Karnataka, India, • Implemented Quality Assurance Standard Operating Procedures (QA SOPs) for major fashion export accounts, enhancing shipment consistency. • Coordinated production tracking and ensured adherence to Turnaround Time (TAT) with buying offices. • Contributed to improved operational efficiency, leading to a reduction in shipment delays and increased client satisfaction.

Graduation Project at madura clothing, aditya birla nuvo ltd., Jan 2014 - Apr 2014 · 4 mos, Bengaluru, Karnataka, India, Project in quality department. Standardising the quality related activities through SOP and training modules.

Intern at shiv naresh sports ltd., Jun 2013 - Aug 2013 · 3 mos, New Delhi, Delhi, India, Internship in garment production and department study, streamlining the production process.

Education

Master of Business Administration - MBA, Management, Indian Institute of Management, Kozhikode

B.FTech, Fashion Technology, National Institute of Fashion Technology (NIFT)