---
title: "Guna Shekar - Associate Consultant in Bangalore Urban | Tal"
description: "Meet Guna Shekar, Available Immediately | Technical, Application & POS Support (4 Yrs) | Aspiring AEP / MarTech Analyst | AEP • RTCDP • AJO • CJA • XDM • SQL | Open to Entry-Level, Full-Time, Intern, Trainee & Shadowing Roles based in Bangalore Urban. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/guna-shekar/share-image"
---

# Guna Shekar on Tal

## Headline

Available Immediately \| Technical, Application & POS Support \(4 Yrs\) \| Aspiring AEP / MarTech Analyst \| AEP • RTCDP • AJO • CJA • XDM • SQL \| Open to Entry\-Level, Full\-Time, Intern, Trainee & Shadowing Roles

## About

Technical Support / Application Support professional with 4 years of experience in the retail technology and point\-of\-sale \(POS\) systems industry, supporting large\-scale, multi\-location environments\. I specialize in incident management and ticketing\. I am a dedicated Technical Support/Application Support professional with four years of experience in the retail technology and point\-of\-sale \(POS\) systems industry, thriving in large\-scale, multi\-location environments\. My expertise in incident management, ticketing, and escalation processes \(ServiceNow, ITIL\), data validation \(SQL\), and endpoint/access administration empowers me to maintain service\-level compliance and drive timely issue resolution across business applications and network connectivity\. With hands\-on experience in troubleshooting hardware and software issues, I effectively resolve complex infrastructure incidents and collaborate cross\-functionally with business, network, and engineering teams to minimize operational downtime\. \*\*Skills:\*\* \- Incident Management \- Ticketing & Escalation \(ServiceNow, ITIL\) \- SQL / Data Validation \- Endpoint & Access Administration \- POS Systems Support \- SLA Compliance \- Cross\-Functional Collaboration \- Network Troubleshooting and escalation processes \(ServiceNow, ITIL\), data validation \(SQL\), and endpoint/access administration — consistently maintaining service\-level compliance and driving timely issue resolution across business applications and network connectivity\. I've built hands\-on expertise in troubleshooting hardware and software issues, resolving complex infrastructure incidents, and collaborating cross\-functionally with business, network, and engineering teams to minimize operational downtime\. Skills: Incident Management • Ticketing & Escalation \(ServiceNow, ITIL\) • SQL / Data Validation • Endpoint & Access Administration • POS Systems Support • SLA Compliance • Cross\-Functional Collaboration • Network Troubleshooting

## Location

Bangalore Urban

## AI stack

claude

deepseek

gemini

kimi

lovable

midjourney

## Work experience

Associate Consultant at Capgemini, Jun 2022 \- Jun 2026 · 4 yrs 1 mo, Delivered Level 1/Level 2 technical support, resolving 25–35 tickets/calls per day \(AHT \~900 seconds\) by applying ITIL\-aligned Incident Management practices in ServiceNow to triage, document, and drive tickets to resolution — independently managing shifts and prioritizing multiple concurrent requests while ensuring consistent SLA adherence\. Acted as the primary escalation point for complex L2 infrastructure and application incidents, analyzing recurring ticket patterns to resolve directly or compile structured documentation for L3 engineering handoff\. Troubleshot network connectivity issues via Cisco Meraki SD\-WAN and real\-time alert/log monitoring across 500\+ global retail locations, identifying root causes of outages, port/appliance alerts, and cellular failover disruptions; Analyzed network security posture and escalated unresolved issues to the network team\. Installed, configured, staged, and maintained POS hardware and software — registers, printers, scanners, cash drawers, desktops/laptops, mPOS iOS devices, and PIN pads via the Adyen console — through remote and on\-site support to ensure deployment readiness and minimize sales\-floor downtime\. Leveraged Aptos CRM and SQL queries to audit system configuration files \(DCN\), validate cross\-platform inventory pricing/promotional data, and update missing sales figures in the BI Dashboard, resolving data discrepancies in partnership with CRM teams\. Administered user identity profiles and application access across third\-party operational tools and Microsoft Intune\-enrolled mobile devices, troubleshooting authentication errors to resolve access disruptions and restore POS/application availability\. Troubleshot hardware, software, and OS issues on desktops and mobile devices using Air Watch \(Workspace ONE\) and LANDesk management consoles, ensuring consistent endpoint performance across store locations\.

Technical Application support at Capgemini, Jun 2022 \- Jun 2026 · 4 yrs 1 mo, Bangalore Urban

Information Technology Support Engineer at TV5 \(Rana Broadcasting\), Aug 2021 \- Aug 2022 · 1 yr 1 mo, Configured LAN topologies, managed IP address allocations, and implemented Access Control Lists \(ACLs\) to enforce network security protocols\. Monitored and tested application\-level network performance, identifying and resolving systemic bottlenecks to improve infrastructure reliability\. Maintained production and online graphic servers, ensuring full hardware\-software compatibility and system stability\. Performed remote troubleshooting on client devices, resolving real\-time hardware, software, and connectivity faults\. Audited network device logs to monitor power, temperature, and link availability across backbone infrastructure, delivering timely incident reports and follow\-ups\.

## Education

Diploma of Education, Computer Science, S J Polytechnic

[View the original profile](https://tal.club/meet/guna-shekar)

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