Headline

Sr Customer Support Associate @ IntouchCX | Customer Support, Technical support,Team Leadership

About

As a Senior Customer Support Associate at IntouchCX, I specialize in managing customer interactions through chats and emails, ensuring efficient issue resolution, and maintaining service quality. My role involves adherence to company protocols, collaboration with the team to enhance service performance, and a strong focus on customer satisfaction. Holding an MBA in Finance from Osmania University, I bring a blend of academic knowledge and practical experience to my work. With core competencies in customer support, technical support and team leadership, and client relations, I aim to contribute effectively to organizational objectives while fostering professional growth in a fast-paced environment.

Location

Hyderabad

Work experience

Sr customer support associate at IntouchCX, Nov 2022 - Mar 2026 · 3 yrs 5 mos, Hyderabad, - Handled customer queries through chats, and emails - Resolved issues efficiently with focus on customer satisfaction - Maintained accuracy and quality in all interactions - Followed company policies and procedures - Collaborated with team to improve service performance

Customer Service Associate at BPO Convergence Pvt. Ltd., Feb 2020 - Nov 2022 · 2 yrs 10 mos, Hyderabad, Telangana, India, - Handled customer queries through chats, and emails - Resolved issues efficiently with focus on customer satisfaction - Maintained accuracy and quality in all interactions - Followed company policies and procedures - Collaborated with team to improve service performance

Education

Bachelor of Commerce - BCom, Computers, Osmania University

Master of Business Administration, Finance, General, Osmania University