Headline

Product/UX Designer | Enterprise SaaS & AI-Assisted Products | Turning Complex Data into Trustworthy Experiences

About

I got into design because I liked fixing things that were quietly broken — and enterprise software is full of those. For the last 5 years at Ramco Systems, I've designed for people dealing with the messiest parts of software: agents drowning in support tickets, business users lost in dense reports, vendors stuck in clunky ERP portals. My job has been making that complexity feel simple. Most recently, I designed the human-in-the-loop experience for our AI support assistant — giving agents the confidence to trust what the AI suggested instead of second-guessing it, which cut resolution time by 40%. I also built our design system from scratch, because I've never liked solving the same problem twice.

Location

Chennai

AI stack

aistudio

claude code

claude

cursor

lovable

Figma Make

Work experience

UX Designer - 2 at Ramco Systems, Aug 2025 - Present · 1 yr 3 mos, Chennai, Leading end-to-end product design for enterprise SaaS platforms with a focus on workflow intelligence and AI-driven automation. Chia - Customer Support Platform (rTask) • Led UX strategy and full product lifecycle from discovery to launch for a next-generation support platform • Integrated an AI-powered Agent Assistant to classify tickets, auto-suggest responses, and automate routine queries • Reduced support operational costs by half through workflow simplification and AI-assisted automation • Reduced support team training effort by over one-third by redesigning interaction patterns and improving usability • Conducted user research and usability testing to validate product direction and optimize task completion • Collaborated closely with Product, Engineering, and leadership to align UX decisions with business and operational goals Hardworker Brand (Ramco Cements) • Led UX direction for the brand’s digital presence across website and sales app • Designed and launched the Hardworker website using Framer, focusing on performance, clarity, and visual hierarchy • Designed user flows and UI for the Sales App, enabling structured product storytelling for sales teams

UX Designer - 1 at Ramco Systems, Nov 2021 - Apr 2025 · 3 yrs 6 mos, Chennai, Designed enterprise ERP and reporting systems across multiple business units, improving usability in complex, data-heavy environments. Ramco Xperience Design System (RXDS) • Built and scaled the organization’s design system, defining reusable components, patterns, tokens, and accessibility standards • Improved UI consistency and reduced design-to-development alignment time by 30% Reporting & ERP Platforms (OpenWorks, DLF Supplier & Customer Portals) • Designed complete reporting and dashboard experiences, improving clarity, navigation, and data comprehension • Redesigned workflows across customer, vendor, and partner portals to improve task completion efficiency • Partnered with cross-functional stakeholders to translate business requirements into scalable UX solutions

UI Designer at Ramco Systems, Mar 2021 - Sep 2021 · 7 mos, Chennai, Tamil Nadu, India

Education

Bachelor's degree, Computer Science, Sri venkateswara college of engineering

High school, A.R.L.M Matriculation Higher Secondary School

Public links

guhan-product-design.framer.website: https://guhan-product-design.framer.website/