Headline

Associate Director – Special Projects | 0→1 Program Build & Scale | Business Strategy & Transformation | Executive Advisory | Cross-Functional Leadership | Ex – Ideas2IT, EY, Deloitte

About

I believe sustainable business growth is driven by clear strategy, strong execution, effective governance and the ability to build scalable operating models. Over the last 10+ years, I have led Business Strategy, Operations and Transformation initiatives across SaaS, Technology Services and Consulting. My experience spans strategic planning, program management, governance, customer success strategy and executive advisory, helping organizations improve performance, scale capabilities and deliver measurable business outcomes. Most recently, as Associate Director – Special Projects / Chief of Staff to the CEO at Ideas2IT, I partnered with executive leadership to strengthen organizational planning, establish governance frameworks, implement enterprise-wide OKRs, design performance management systems and drive strategic business initiatives that improve alignment, execution and organizational effectiveness. Previously, I've worked with Whatfix, Siemens, Ernst & Young, Deloitte and Cedar Management Consulting, leading business transformation, value consulting, customer success, operational excellence and strategic programs while helping organizations accelerate growth, improve governance and build scalable business functions. What I’m known for: • Building scalable business capabilities and operating models. • Driving business transformation through strategy and governance. • Leading cross-functional programs that deliver business outcomes. • Partnering with executive leadership to improve organizational performance. • Enabling growth through customer success and strategic execution. I am passionate about helping organizations grow through strategy, business transformation and operational excellence while building scalable, high-performing organizations.

Location

Bengaluru

AI stack

claude

gemini

notion

claudecode

ChatGPT

Wispr Flow

Work experience

Associate Director - Special Projects / Chief of Staff to CEO at Ideas2IT Technologies, Dec 2024 - May 2025 · 6 mos, Bengaluru, At Ideas2IT as Associate Director – Special Projects / Chief of Staff to the CEO, I partnered with the CEO to strengthen strategic planning and build foundational operating mechanisms for a scaling IT services organization. Led the company's first enterprise-wide OKR framework, established governance and leadership review cadences, and designed the first sales incentive framework to improve cross-functional alignment, performance management and execution.

Program Lead – Global Customer Success & Services at Whatfix, Jun 2023 - May 2024 · 1 yr, On-site, At Whatfix, I progressed from Consultant to Program Lead, built and scaled the Value Consulting function, driving customer adoption, value realization and retention across strategic enterprise accounts in North America and Europe. Established operating models, governance frameworks and ROI methodologies that improved CSAT by 20% and increased customer retention to 90%. Led value realization initiatives across 24 enterprise accounts covering 35% of business revenue, while enabling 200+ Customer Success Managers through structured frameworks and governance. Partnered with Product, Engineering, Pre-Sales and Marketing to launch a new solution that generated 10% incremental revenue.

Consultant, Customer Success Value Consulting at Whatfix, Jun 2022 - Jun 2023 · 1 yr 1 mo, Bengaluru

Founder at Diah Jewels, Aug 2021 - Sep 2024 · 3 yrs 2 mos, Greater Bengaluru Area, As Founder of Diah Jewels, I built and managed a D2C jewellery brand, led product sourcing, brand positioning, website development, digital marketing and business operations. Gained hands-on experience in consumer behaviour, customer acquisition, pricing strategy, fulfilment, conversion optimization and unit economics, strengthening expertise in consumer strategy and brand growth.

Advisory Engagement Manager at Siemens, Jan 2021 - May 2022 · 1 yr 5 mos, Gurugram, In this role, I led enterprise risk, governance and operational reviews across 5 business units, partnering with CXO leadership to strengthen business performance, operational controls and risk management. Conducted project assessments to identify margin risks, control gaps and improvement opportunities. Assessed P2P and R2R processes to identify standardization opportunities and recommend scalable process improvements. Worked closely with business leaders to drive corrective actions, strengthen risk management, improve operational compliance and enhance governance across enterprise functions.

Senior Consultant - Management Consulting at EY, Oct 2018 - Dec 2020 · 2 yrs 3 mos, Bengaluru, At Ernst & Young (EY), I progressed from Consultant to Senior Consultant, delivered strategy and business transformation programs across India, Vietnam and the Middle East, partnering with C-suite leaders to drive enterprise transformation, operational improvement and customer value. Led governance, stakeholder alignment and change management for large-scale initiatives. Drove customer monetization, ERP transformation, customer strategy and procurement transformation programs, enabling adoption across 10+ business units. Developed executive-level business cases and value propositions, contributing to a major consulting engagement while strengthening customer experience, business performance and organizational transformation.

Consultant - Management Consulting at EY, Jun 2017 - Sep 2018 · 1 yr 4 mos, Gurgaon, India

Education

Master of Business Administration (M.B.A.), Finance and Marketing, Indian School of Business

Advanced Growth Program, GrowthX®

Public links

6a391e7bcee1291a016136e4--grishmachowdheryportfolio.netlify.app: https://6a391e7bcee1291a016136e4--grishmachowdheryportfolio.netlify.app/