Headline

Technical Support Engineer

About

Technical Support & Web Operations Professional with 4+ years of experience in web hosting, domains, cloud services, digital communication platforms, and client support. I worked at AVM Cloud Services Pvt. Ltd. (DomainAdda), a growing web hosting and domain service provider in Mumbai, for 3y10m, where I gained extensive experience in technical support, web operations, customer success, and digital marketing. In April 2026, I joined XcellHost Cloud Services Pvt. Ltd. to further expand my expertise in cloud technologies, cybersecurity solutions, and managed IT services. My experience includes: • Technical support for Web Hosting, cPanel, Domains, DNS, SSL, Email Hosting, and related services • Bulk SMS platform support, DLT registration assistance, and TRAI compliance guidance • Email marketing platform support, campaign setup, troubleshooting, and delivery optimization • WordPress website setup, plugin management, maintenance, and issue resolution • Database access and basic SQL operations using phpMyAdmin and cPanel environments • Social media content creation and brand promotion using Canva • Lead generation using web-based tools and extension platforms • Excel-based reporting, operational tracking, and data management • Client coordination, invoice assistance, and service onboarding support • Basic SEO implementation and website optimization concepts Currently, I am upskilling in SQL, Data Analytics, and Full-Stack Development to broaden my technical capabilities and transition into advanced Technical Support Engineering, Cloud Operations, and Data-focused roles. 📍 Pune/Mumbai, India | Open to new opportunities and professional networking.

Location

Vasai Virar

Work experience

Technical Support Engineer at AVM Cloud Services Pvt Ltd (DomainAdda), Aug 2022 - Apr 2026 · 3 yrs 9 mos, I'm a Technical & Web Operations professional with 3+ years of experience at AVM Cloud Services Pvt Ltd (DomainAdda), one of India's growing web hosting and domain service providers based in Mumbai. My role combines end-to-end technical support with digital marketing responsibilities — from resolving hosting, bulk SMS, DLT, and email marketing issues to managing WordPress sites, creating social media content, and generating leads. What I do: Provide technical support for web hosting, cPanel, domains, DNS, and SSL Handle Bulk SMS platform support and DLT registration & TRAI compliance assistance for clients Support clients on email marketing software — campaign setup, delivery issues, and configuration Manage WordPress sites — setup, plugin configuration, and troubleshooting Use phpMyAdmin for database access and basic query operations in cPanel environments Design social media creatives using Canva and manage regular brand postings Generate leads using Google Chrome extension-based tools Maintain lead data, reports, and operational records in Excel Assist with invoice creation and basic client coordination Basic understanding of SEO concepts Currently upskilling in SQL and Data Analytics to grow into Technical Support Engineering and Data-focused roles. 📍 Mumbai | Open to new opportunities

Education

Bachelor of Engineering - BE, Computer Science, University of Mumbai

HSC, Computer Science, Kapol Junior College Of Science