---
title: "Gourav R. - Leader - Strategic Workforce Optimisation & Tactical Solutions in United Kingdom | Tal"
description: "Meet Gourav R., Global OpEx budgeting & Footprint Strategy || Resource Management (WFM) & Outsourced Vendor Program Strategy || Data Security || Business Continuity (Sellers’ Registration, Verification & Risk Management Operations) based in United Kingdom. AI stack includes Helicone, JetBrains AI A..."
image: "https://tal.club/meet/gourav-roy-2/share-image"
---

# Gourav R\. on Tal

## Headline

Global OpEx budgeting & Footprint Strategy \|\| Resource Management \(WFM\) & Outsourced Vendor Program Strategy \|\| Data Security \|\| Business Continuity \(Sellers’ Registration, Verification & Risk Management Operations\)

## About

Keep calm\! May the ‘Workforce’ do it for you\!

## Location

United Kingdom

## AI stack

Helicone

JetBrains AI Assistant

Jina AI

## Work experience

Leader \- Strategic Workforce Optimisation & Tactical Solutions at Amazon, Mar 2021 \- Present · 5 yrs 8 mos, Greater London, England, United Kingdom

Snr\. Manager, WFM \| Seller Trust, Abuse & Risk at Amazon, Apr 2018 \- Feb 2021 · 2 yrs 11 mos, Bengaluru, Karnataka, India, \- Responsible for global Geo resource and workforce management, headcount efficiency and workload distribution for the country\-wide delivery centres and vendor partners, through effective WFM practices \- Deliver cost efficient network hiring and labor plans \- Manage performance of a set of workforce Managers and the WFM delivery unit \- Continuously transform the workforce practices into a technology driven automated approach, through ideating and involving the right talents, aiming for smarter AI based solutions \- Strategise the resourcing and workload solutions for the Outsourced unit of Risk Management services on the Amazon platform \- Evolve as a strong outsourcer in the market in the risk\-mitigation oriented transaction model \- Strengthen ties with our world\-wide delivery partners and envision biz solutions which are standardised, scalable and frugal

Manager \- WFM \| Risk Management Ops at Amazon, Jan 2016 \- Mar 2018 · 2 yrs 3 mos, India, \- Global workflow management across multiple X\-border sites/locations \- Process standardization & design a global delivery model \- Resource management & optimization at a worldwide cross\-skilling platform \- Drive worldwide SLA at a function & organisation level \- Operational hiring model & support the organisational growth strategy at a country level \- Call out process gaps and create a successful mechanism to mitigate \- Team/People management \- Stakeholder management

Zone Lead \- Capacity Planning & Program Management at Accenture, Dec 2014 \- Dec 2015 · 1 yr 1 mo, Bengaluru, Karnataka, India, \- Forecasting and Capacity Planning \- Resource Optimisation and management \- Solution design, Business Development and build\. \- Creating SOP’s / Workflows\. \- Project management \- Streamlining processes\. \- Automation and centralization of reporting\. \- Strong Analytical skills\. \- Customer orientation and Client communication\. \- Stakeholder management \- People management

Asst\. Manager \- Capacity Planning/Resource Management at PwC, Mar 2010 \- Dec 2014 · 4 yrs 10 mos, Kolkata, > Operational Demand/Capacity Analysis > Resource management across the 4 client facing Lines of Services > Build and govern he cross skilling model for KDC > Project management around resource and infrastructural capacity > Functionally lead the Resource Management group and demand governance of the organisation > Focus into business development areas of an operating unit in terms of workflow management, load balancing and RTA > Assist client delivery teams with project management solutions > Liaise with the network territories on demand governance and resource management functions > Govern and manage the MI structure of the delivery center

Lead \- Operations \(SME & Project Analyst\) at IBM, Mar 2007 \- Mar 2010 · 3 yrs 1 mo, Kolkata, > Active participation in onshore Transition of three processes \(worked in the Knowledge Transfer phase\) > Domain expert \(Retail business\-after sales service \|\| Customer Relation Management\) > Handling and formatting the MI structure of the off shored business > Lead a team of 18 associate and responsible for driving performance of the team

## Education

Master of Business Administration \- MBA, Finance, General, ICFAI Distance Education

Bachelor's degree in Commerce \(B\.Com\), Finance, University of Calcutta

[View the original profile](https://tal.club/meet/gourav-roy-2)

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