Gourav R.
Global OpEx budgeting & Footprint Strategy || Resource Management (WFM) & Outsourced Vendor Program Strategy || Data Security || Business Continuity (Sellers’ Registration, Verification & Risk Management Operations)
United Kingdom
19+ years of work experience
Mar 20215 yrs 8 mosPresent
Greater London, England, United Kingdom
Apr 20182 yrs 11 mosFeb 2021
Bengaluru, Karnataka, India
- Responsible for global Geo resource and workforce management, headcount efficiency and workload distribution for the country-wide delivery centres and vendor partners, through effective WFM practices
- Deliver cost efficient network hiring and labor plans
- Manage performance of a set of workforce Managers and the WFM delivery unit
- Continuously transform the workforce practices into a technology driven automated approach, through ideating and involving the right talents, aiming for smarter AI based solutions
- Strategise the resourcing and workload solutions for the Outsourced unit of Risk Management services on the Amazon platform
- Evolve as a strong outsourcer in the market in the risk-mitigation oriented transaction model
- Strengthen ties with our world-wide delivery partners and envision biz solutions which are standardised, scalable and frugal
Jan 20162 yrs 3 mosMar 2018
India
- Global workflow management across multiple X-border sites/locations
- Process standardization & design a global delivery model
- Resource management & optimization at a worldwide cross-skilling platform
- Drive worldwide SLA at a function & organisation level
- Operational hiring model & support the organisational growth strategy at a country level
- Call out process gaps and create a successful mechanism to mitigate
- Team/People management
- Stakeholder management
Dec 20141 yr 1 moDec 2015
Bengaluru, Karnataka, India
- Forecasting and Capacity Planning
- Resource Optimisation and management
- Solution design, Business Development and build.
- Creating SOP’s / Workflows.
- Project management
- Streamlining processes.
- Automation and centralization of reporting.
- Strong Analytical skills.
- Customer orientation and Client communication.
- Stakeholder management
- People management
Mar 20104 yrs 10 mosDec 2014
Kolkata
> Operational Demand/Capacity Analysis
> Resource management across the 4 client facing Lines of Services
> Build and govern he cross skilling model for KDC
> Project management around resource and infrastructural capacity
> Functionally lead the Resource Management group and demand governance of the organisation
> Focus into business development areas of an operating unit in terms of workflow management, load balancing and RTA
> Assist client delivery teams with project management solutions
> Liaise with the network territories on demand governance and resource management functions
> Govern and manage the MI structure of the delivery center
Mar 20073 yrs 1 moMar 2010
Kolkata
> Active participation in onshore Transition of three processes (worked in the Knowledge Transfer phase)
> Domain expert (Retail business-after sales service || Customer Relation Management)
> Handling and formatting the MI structure of the off shored business
> Lead a team of 18 associate and responsible for driving performance of the team
Gourav’s AI Stack
Education
Master of Business Administration - MBA, Finance, General
ICFAI Distance Education
Bachelor's degree in Commerce (B.Com), Finance
University of Calcutta
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