---
title: "Gourav Dhakad - Customer Support Associate in Gwalior | Tal"
description: "Meet Gourav Dhakad, Student at Csc Placements & Career Guidance based in Gwalior."
image: "https://tal.club/meet/gourav-6/share-image"
---

# Gourav Dhakad on Tal

## Headline

Student at Csc Placements & Career Guidance

## Location

Gwalior

## Work experience

Customer Support Associate at Maxima Enterprises, Provided efficient and courteous support to customers via inbound calls, addressing inquiries and resolving issues with clarity and patience\. Demonstrated strong communication skills, quick adaptability, and a customer\-first approach in a high\-volume environment\. Acquired practical experience in CRM systems, call logging, and service protocols\.

Content Writer at InAmigos Foundation \(IAF\), Mar 2025 \- Present · 1 yr 4 mos, India, Title: Bridging the Divide: Empowering the Next Generation of Digital Citizens The Silent Crisis: A World Left Behind In an era where "everything is online," we often forget that the internet is not a universal right—it is a privilege\. While most of us navigate the digital world with ease, over 2\.6 billion people remain offline\. This isn't just about missing out on social media; it’s about a widening chasm in healthcare access, job opportunities, and basic education\. Imagine a brilliant 15\-year\-old student with the potential to solve local environmental issues, but she has never touched a keyboard\. Her potential isn't just her loss; it’s a loss for our collective global progress\. We are here to change that\. Our Mission: The "Digital Blueprint" Project The Digital Blueprint Project is not just about handing out hardware\. We believe that technology without literacy is a tool without a manual\. Our project operates on a three\-tier model designed for deep, sustainable social impact: Infrastructure: We repurpose and refurbish high\-end corporate tech waste to build community "Innovation Hubs\." Instruction: We implement a 12\-week curriculum focused on coding, digital financial literacy, and online safety\. Integration: We partner with local businesses to provide "Digital Apprenticeships," ensuring that the skills learned translate directly into a living wage\. Why This Matters Now Society stands at a crossroads\. As Artificial Intelligence and automation reshape the global economy, the "Digital Divide" is evolving into a "Digital Trench\." If we don't act now, we risk creating a permanent underclass defined by their lack of access to the tools of the future\. "True social impact is measured not by how many people we reach, but by how many people no longer need our help\." By providing the tools and the training, we aren't just giving a handout; we are fostering digital sovereignty\.

## Education

Csc Placements & Career Guidance

Bachelor of Arts \- BA, English Language and Literature/Letters, Jivaji university

[View the original profile](https://tal.club/meet/gourav-6)

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